Per Diem Registration Representative

Opportunities at Northern Light Health , in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities.

If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits, and discover the meaning behind:
Caring. Connecting. Growing together.
Location : 175 Fore River Parkway, Portland, ME, 04102.
We offer 2 weeks of paid training. The hours during training will be 8:00 AM - 4:30 PM EST from Monday - Friday. Training will be conducted onsite.

Primary Responsibilities:

* Responsible for providing patient - oriented service in a clinical or front office setting

* Performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co - pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast - paced, customer - oriented clinical environment

* Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits

* Utilizes computer systems to enter access or verify patient data in real - time ensuring accuracy and completeness of information

* Gathers necessary clinical information and processes referrals, pre - certification, pre - determinations, and pre - authorizes according to insurance plan requirements

* Verifies insurance coverage, benefits and creates price estimates, reverifications as needed

* Collects patient co - pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations

* Identifies outstanding balances from patient's previous visits and attempts to collect any amount due

* Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge

* Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner

* Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary

* Maintains up - to - date knowledge of specific registration requirements for all areas, including but not limited to:
Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* High School Diploma/GED

* 1+ years of experience in a hospital, office setting, customer service setting, or phone support setting

* Influenza vaccination for the current flu season (typically August-May) or commitment to receive the influenza vaccination when available for the upcoming flu season

* Ability to work onsite in Portland, ME

* Ability to work on a Per Diem basis, irregular shifts as business requires, including weekends, holidays, etc. (primarily on weekends from 11:00am - 7:00pm)

* Must be 18 years of age or older

Preferred Qualifications:

* Experience with using Microsoft Office products

* Experience in a Hospital Patient Registration Department, Physician's office, OR any medical setting

* Experience in insurance reimbursement and financial verification

* Experience in requesting and processing financial payments

* Ability to perform basic mathematics for financial payments

* Working knowledge of medical terminology

* Understanding of insurance policies and procedures

Soft Skills:

* Strong interpersonal, communication, and customer service skills

Physical and Work Environment:

* Standing for long periods of time…