Service Manager II - Windham,ME Job Windham area,Maine USA,Management

Job Description

Posted Sunday, June 14, 2026 at 4:00 AM

REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Exempt

GENERAL SUMMARY

The SMII lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes while serving in place of an Assistant Manager as a permanent member of a VIP team. An SMII has been identified as having a high potential to develop into a successful Service Manager in the future. The SMII is in development to be prepared to lead a team to ensure effective operation in serving customers at their location.

The SMII ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The SMII will deliver an exceptional customer experience and results through helping the team achieve execution of VIP programs and standards.

ESSENTIAL DUTIES & RESPONSIBILITIES

Make sure that workplace safety is Priority #1. Follows all safety‑related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.

Carry out all required duties and responsibilities of the Assistant Manager position.

Learn the VIP way of building an extraordinary team that delivers a different and better customer experience to every customer.

Learn VIP’s processes and be prepared to successfully execute the essential duties and responsibilities listed below:

a. Hire the best associates in the area
b. Develop a superior team
i. Ensure all associates have taken and passed all their required LMS training
ii. Have all associates complete any and all relevant vendor training
iii. Make sure all associates are T.I.A basic automotive service certified
iv. Career path with associates during structured associates coaching sessions
v. Sign up associates and provide study material for any applicable ASE certifications

c. Proper scheduling of the team to meet customers’ needs at all hours of operation

d. Effectively communicate with the team throughout the day, daily huddles, and bi‑monthly store meetings

e. Monitor e‑mail throughout the day for customer appointments and communication

f. Train, support and deliver the 5 for 5 process to educate customers about vehicle conditions and partner on solutions

g. Control dispatching and assignment of work orders to technicians using the guideline of the first available technician capable of performing the work properly

h. Attend off‑site meetings and training sessions as needed, typically several times per year

5. Facility and Equipment Maintenance

a. Ensures satisfactory maintenance, appearance, and condition of the facility in compliance with security, safety, and environmental codes
b. Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the necessary resources
c. Manages daily preparation of the location, service desk, and equipment before business starts and recovers/unclaims vehicle at close each day
d. Maintains cleanliness of the service department throughout the business day
e. Inspects customer waiting area and parking lot for cleanliness before opening each day
f. Reports any facility or equipment issues to the appropriate database

6. Procedural Compliance

Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.

Additional Responsibilities

Communicates with other levels of management to ensure compliance with service standards and company policies
Serves as policy administrator in the assigned location

PERFORMANCE MEASUREMENT

The SMII supports the Service Manager to help the team achieve all targeted levels of performance as outlined by leadership through various daily, weekly, and monthly reports.

STANDARD MANAGEMENT WORK WEEK

SCHEDULE:

The standard expectation is 5‑day work and minimum 50 hours per week.
ATTENDANCE:
Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by the management team.

REQUIRED QUALIFICATIONS

Knowledge, Skills, and Abilities

Strong people management and leadership skills,…

Service Manager II - Windham, ME