Mobile Associate - Retail Sales

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They thrive in a fast-paced environment where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with customers, building new and deepening existing relationships.

They focus on uncovering customer needs and educating, demonstrating and recommending device and service solutions. This role is a learning role, where new associates work with their team and proactively build skills in preparation for the next level up as a Mobile Expert. Successful completion of new employee training is required.

• Build proficiency related to serving and selling to customers, while providing a world-class customer experience and building loyalty by: helping customers pick up where they left off in their shopping journey (online, Customer Care, or in-store); exploring individual needs and providing hands-on demonstrations of the latest technology in-store; side-by-side selling to find personalized solutions beyond the bare-bones device and service plan;
  
  approaching service and sales needs with composure, integrity and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate: how our coverage stacks up in the customer's neighborhood; why T-Mobile plans and services will let customers live unlimited, feel the love, stay connected and go further. Completes training on in-store experience, new skills and processes, knowledge of systems and reference resources. Makes the most of time on shift, seeking information between customers and learning about innovations in wireless and technology.
• Establishes relationships with and partners with T-Mobile employees across channels (including business and customer service) to own the customer experience, resolve issues, identify and handoff small business leads, and support team initiatives in creating an inclusive environment.

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience in a retail environment preferred. (Required)

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
• Effective at balancing customer needs and performance goals. (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No):
No

DOT Regulated Position (Yes/No):
No

Safety Sensitive Position (Yes/No):
No

Hourly Base Pay: $19.00, plus $5.00 per hour training pay.

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.

And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! Full- and part-time employees have access to the same benefits when eligible, including medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays (roughly 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually), paid parental and family leave, family building benefits, back-up care, tuition assistance, and more.

We offer mobile service & home internet discounts, pet insurance, and access to commuter and transit programs. For more, see

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation,…