Driver Supervisor

About UsEmpire Auto Parts is a leading, fast growing provider of aftermarket collision automobile parts to primarily independent body shops, multi-shop operators, and dealer-operated body shops across more than 25 states throughout the Northeast, Mid-Atlantic and Southeast regions. Founded in 1985 and headquartered in Totowa, NJ, the company has over 50 locations and employs over 900 team members.

Department Driver Job  Summary We are a leading provider in the aftermarket collision auto part industry, specializing in delivering high- quality parts to automotive repair shops and multi-shop operators. Empire Auto Parts provides exceptional customer service and timely delivery of parts, ensuring the smooth operation of our clients' businesses.

As a Driver Supervisor, you will play a crucial role in overseeing and coordinating the delivery operations of our aftermarket collision auto part business. You will be responsible for supervising a team of delivery drivers, ensuring efficient and on-time deliveries, upholding best practices, and ensuring compliance with safety regulations. Your strong leadership skills, attention to detail, and ability to work in a fast-paced environment will be essential in achieving our business objectives.

Supervisory Responsibilities Delivery Drivers and Leads Duties/Responsibilities
• Supervise a team of delivery drivers, providing guidance, training, and performance feedback to ensure excellent service delivery.
• Develop and implement delivery schedules, routes, and procedures to optimize efficiency and meet customer expectations.
• Monitor and maintain accurate records of delivery activities, including driver logs, mileage, fuel consumption, and vehicle maintenance.
• Coordinate with the sales and customer service teams to ensure timely and accurate order processing and delivery.
• Conduct regular inspections of delivery vehicles to ensure they are clean, properly maintained, and in compliance with safety regulations.
• Collaborate with the warehouse team to ensure accurate inventory management and proper loading of delivery vehicles.
• Resolve any delivery-related issues, such as delays, missed deliveries, and customer complaints, in a prompt and professional manner.
• Stay updated on industry trends, regulations, and best practices related to delivery operations and make recommendations for process improvements.
• Ensure compliance with all local, state, and federal transportation regulations, including driver licensing, vehicle registration, and insurance requirements.
• Foster a positive and collaborative work environment, promoting teamwork, open communication, and a strong work ethic among delivery drivers.
• Collaborate with other departments, including sales and warehouse, to ensure efficient and effective delivery of products.
• Oversee the accurate and timely submission of payroll activities. Including and not limited to timekeeping, approvals of PTO, scheduling etc.
• Can hold their team accountable up to and including issuing progressive disciplinary action.
• Player/Coach role with an expectation to complete routes as needed.

Required Skills/Abilities
• High school diploma or equivalent; additional relevant certifications or training in logistics or transportation management is a plus.
• Proven experience in a supervisory or management role, preferably in a delivery or logistics setting.
• In-depth knowledge of delivery operations, including route planning, driver scheduling, and vehicle maintenance.
• Familiarity with the aftermarket collision auto part industry and understanding of parts compatibility and ordering processes.
• Excellent leadership and interpersonal skills with the ability to motivate and inspire a team.
• Strong organizational and time…