Senior Engineer, Aftermarket Electrical Engineer; Hybrid

Customer Support Engineer

At Collins Aerospace, you'll have the opportunity to solve real-world technical challenges that directly impact customers and the performance of our products in the field. As a Customer Support Engineer, you'll investigate complex product issues, lead hardware investigations, analyze field data, and work closely with engineering, suppliers, and customers to identify solutions. If you enjoy troubleshooting, collaborating across teams, and seeing the results of your work on products that support the aerospace industry, you'll find a rewarding career here.

What You Will Do

• Gather and analyze field reliability and operational data, presenting findings to internal and external stakeholders.
• Lead and coordinate hardware investigations.
• Collaborate with Project Engineering, Aftermarket Program Management, suppliers, Maintenance, Repair and Overhaul (MRO) organizations, engine and airframe manufacturers, and aircraft operators to resolve technical product and system issues.
• Coordinate the development of technical publications, including Service Bulletins (SBs), Service Information Letters (SILs), and Component Maintenance Manuals (CMMs).
• Support the Collins Customer Response Center (CRC) by responding to in-service technical issues and aircraft-on-ground (AOG) events.
• Assist with root cause analysis, corrective action planning, and implementation to resolve recurring field and operational issues.
• Serve as the voice of the customer by driving continuous improvements to products and processes.
• Develop and deliver product familiarization training.

Qualifications You Must Have

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) unless prohibited by local laws/regulations and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience

Qualifications We Prefer

• Bachelor's degree in electrical engineering (BSEE).
• Experience with electrical components and aerospace electrical systems.
• Aftermarket support or product, aircraft, or engine troubleshooting experience.
• Strong analytical and problem-solving skills with the ability to investigate complex technical issues.
• Excellent communication skills with the ability to effectively engage audiences ranging from technicians to executive leadership.
• Ability to collaborate across engineering, operations, suppliers, and customers in a fast-paced environment.

What We Offer

Benefits

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal,  protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

Learn More & Apply Now!