Desktop Support Technician

** this is a long-term contract role that is a 6 month rolling contract (work is good through 2028) that sits onsite 5x a week in Windsor Locks, CT. Candidates need prior hardware and O365 support experience.**
Top Skills' Details
- Windows 10 Troubleshooting and basic end client network support skills
- Primarily W10
-Hardware support for Peripheral devices (printers, mouses, monitors, etc.) Software Support (MS Office 365, Adobe Creative Suite, Outlook, etc.)
-Customer Service highly important in this role.
Must have setup & support experience for mobile devices (email/cloud/settings setup)
Job Description
Scope:
Windows 10/11 Deskside Support. Resources will shadow existing client resources and eventually move to steady state deskside. Opportunity for strong techs to stay long term
Provide Workstation Hardware and Windows 10/11 Software Break Fix support
IMAC - PC Install, Moves, Adds and Changes
Image in support of break fix support
Asset Recovery
Asset tagging
Asset Disposal in accordance with Kyndryl's Customer processes and procedures
Installation of user requested Kyndryl's Customer approved software outside the scope of the installed base image
Printer Support
Client Center (Tech Bar) Support
IT Service Management Updates
Direct end users to mobile device return drop boxes
Package mobile devices and prepare for shipping to disposal vendor
Other Client Support needed to maintain Workstation operations and customer satisfaction
Participate in implementing Kyndryl's Customer / Kyndryl's overall deskside support methodologies, processes, and procedures.
Skills Requirements
- Effective interpersonal skills, articulate in order to interface with client staff.
- Able to work in a team and independently, demonstrating problem solving skills.
- Experience imaging and configuring systems PC systems.
- Common Hardware break fix, software installation skills
- Basic end user network trouble shooting skills around network adapters, wireless, and vpn clients.

- Experience with Windows 10 OS support

- Experience with Microsoft Office installations, repair, and general application support (Outlook, Excel, Word, Power Point)

- Experience with end Help Desk ticketing systems.
- Supports mobile devices (Android/IOS)
Additional Skills & Qualifications
Customer Service is an critical part of this job. The users have a varying understanding of technology which requires someone with strong patience and interpersonal skills.
Employee Value Proposition (EVP)
Kyndryl (NYSE: KD), the world's largest infrastructure services provider, today announced a strategic agreement with Raytheon Technologies, one of the largest aerospace and defense companies in the world, to modernize the company's Digital Technology environment via the hybrid cloud. (See related video: The Path to Operational Excellence for Raytheon Technologies )
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Windsor Locks, CT.
Pay and Benefits
The pay range for this position is $17.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Windsor Locks,CT.
Final date to receive applications
This position is anticipated to close on Aug 4, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North…