Desktop Support Technician

*** this is a long-term contract role that is a 6 month rolling contract (work is good through 2028) that sits onsite 5x a week in Windsor Locks, CT. Candidates need prior hardware and O365 support experience.***

• Windows 10 Troubleshooting and basic end client network support skills
  - Primarily W10
• Hardware support for Peripheral devices (printers, mouses, monitors, etc.) Software Support (MS Office 365, Adobe Creative Suite, Outlook, etc.)
• Customer Service highly important in this role.
• Must have setup & support experience for mobile devices (email/cloud/settings setup)

Scope:
Windows 10/11 Deskside Support. Resources will shadow existing client resources and eventually move to steady state deskside. Opportunity for strong techs to stay long term

• Provide Workstation Hardware and Windows 10/11 Software Break Fix support
• IMAC - PC Install, Moves, Adds and Changes
• Image in support of break fix support
• Asset Recovery
• Asset tagging
• Asset Disposal in accordance with Kyndryl's Customer processes and procedures
• Installation of user requested Kyndryl's Customer approved software outside the scope of the installed base image
• Printer Support
• Client Center (Tech Bar) Support
• IT Service Management Updates
• Direct end users to mobile device return drop boxes
• Package mobile devices and prepare for shipping to disposal vendor
• Other Client Support needed to maintain Workstation operations and customer satisfaction
• Participate in implementing Kyndryl's Customer / Kyndryl's overall deskside support methodologies, processes, and procedures.

• Effective interpersonal skills, articulate in order to interface with client staff.
• Able to work in a team and independently, demonstrating problem solving skills.
• Experience imaging and configuring systems PC systems.
• Common Hardware break fix, software installation skills
• Basic end user network trouble shooting skills around network adapters, wireless, and vpn clients.
• Experience with Windows 10 OS support
• Experience with Microsoft Office installations, repair, and general application support (Outlook, Excel, Word, Power Point)
• Experience with end Help Desk ticketing systems.
• Supports mobile devices (Android/IOS)

Customer Service is an critical part of this job. The users have a varying understanding of technology which requires someone with strong patience and interpersonal skills.

Kyndryl (NYSE: KD), the world's largest infrastructure services provider, today announced a strategic agreement with Raytheon Technologies, one of the largest aerospace and defense companies in the world, to modernize the company's Digital Technology environment via the hybrid cloud. (See related video: The Path to Operational Excellence for Raytheon Technologies )

Intermediate Level

This is a Contract position based out of Windsor Locks, CT.

The pay range for this position is $17.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Windsor Locks,CT.

This position is anticipated to close on Aug 4, 2026.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.