Senior Manager, Express

Responsibilities

• Lead, organize, and support staff to foster a culture of teamwork, motivation, accountability, and pride within a diverse, multicultural environment.
• Develop future leaders by coaching managers and supervisors in effective leadership and operational management skills.
• Oversee staff performance to meet business needs and ensure compliance with carrier Service Level Agreement standards.
• Ensure operational leaders properly guide Ramp Agents and Warehouse Agents in adhering to all safety rules, procedures, and established standards.
• Support employee relations efforts, including conflict resolution, performance evaluations, counseling input, and termination recommendations.
• Maintain strict compliance with Airport Police, TSA, USCBP, and FAA security regulations; challenge any individual without proper airport identification in WFS facilities or Airport Operational Areas (AOA).
• Prepare and deliver operational reports, including weekly, monthly, and ad hoc data as required.
• Complete injury and damage reports in accordance with company and regulatory requirements.
• Ensure post-accident and post-injury testing is conducted when required.
• Assist customer representatives by providing data and documentation for compliance reporting and audits.
• Maintain required employment records and coordinate mandatory airport-related appointments, including badge renewals, USCBP interviews, and other government‑required meetings.

• Bachelor's degree (B.A.) from a four-year college or university; or two to five years of related experience and/or training; or an equivalent combination of education and experience.
• Airline/Logistics/Transportation experience preferred.
• 5 years of leadership and management experience required.
• Must possess leadership skills with the ability to train and develop personnel.
• Must be able to continually respond to and prioritize within a fluid work environment.
• Must have the ability to work across the 24/7 schedule based on the needs of the business.