Airline Product Manager BDL

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Full Time Management Windsor Locks, CT, US

4 days ago Requisition

Salary Range: $60,000.00 To $65,000.00 Annually

Employed by Trego/Dugan Aviation

Directs, trains, and coordinates all aspects of the Airline partner’s operation as a working manager for Trego-Dugan. Coordinates with local Trego-Dugan and Airline partner's management to achieve superior performance results. Must effectively communicate all airline business to internal and external departments. Well-developed planning and organizational skills are required. Must be able to establish goals and objectives and constantly measure performance against these goals and objectives to raise the performance of the station.

Lead by example, exemplifying integrity, professionalism, and excellent communication skills. Motivate to achieve results while managing people fairly and with respect. Must be committed to serving the customer and have an exceptional customer service focus.

• Manage all aspects of the Airline partner’s operation.
• Represent Trego-Dugan during all travel partner meetings, conference calls, and events. Must plan, host, and attend local airport meetings as needed.
• Ensure compliance with regulatory and required paperwork retention and Airline partner’s reporting.
• Establish and maintain safety compliance of aircraft, customers, facilities, and employee working environments. Address issues and provide corrective action as they warrant.
• Full oversight of the airline commissary department with ordering, cost control, and efficiently.
• Coordinate airline vendor functions and act as a liaison for local contracts providing service to Airline partners, i.e., fueling skycap, security, catering, cleaning, and ground handling. Evaluate performance and implement appropriate measures to review the service provided to the Airline.
• Establish airport and local community relations as a liaison with airport city officials, the FAA, the TSA, police, and fire departments.
• Provide feedback, research, and response to customer complaints/compliments in coordination with Customer Relations.
• Provide needed support to the local training group regarding the Airline partner’s product or other airlines as needed. Coordinate, provide training, and ensure training requirements are met for all employees, i.e., new hire, recurrent, supplemental, and local training issues.
• Ensure compliance with all Federal directives and security requirements. Audit to ensure quality assurance. Provide support to other management and fill in as needed to cover operational needs.
• Establish employee recognition programs for station achievements, i.e., safety, performance, and revenue collection programs.
• Work to establish contract revenue and actively pursue opportunities to ensure station profitability.
• Perform all functions of a Station Agent.
• Other duties as assigned by General Manager.
• Must pass a ten (10) year background check and pre-employment drug test.
• Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986.

Performs bending, squatting, kneeling, walking, climbing, reaching from ground level to overhead; possesses ability to grip objects. Must be able to push, pull, lift, and carry things such as heavy objects, luggage, and packages (up to 75 pounds) in and out of aircraft within confined aircraft cargo space or onto or from a conveyor belt. Must be able to ascend to a height of 40 feet for de-icing aircraft;

must be able to respond to audio transmitted information or alarms; must be able to distinguish color for…