Field Service Technician

Our Global Field Service Department is looking for a dependable Field Service Technician team member. You will drive our exceptional customer service experience, improve customer satisfaction, maximize customer retention, and increase profitability. All experience levels are welcome to apply. This position reports to the Area Manager of Security Field Service and covers Bradley International Airport and surrounding areas.

• Diagnose errors, technical problems and determine proper solutions.
• Perform electronic and mechanical repair troubleshooting and maintain product knowledge.
• Document and produce timely and detailed service reports.
• Exceed company and customer requirements.
• Respond to customer needs and build positive relationships.
• Ensure all tools and calibrated equipment are properly maintained.
• Meet daily service needs at assigned sites and locations.
• Plan and perform repairs and preventative maintenance independently in the field.
• Schedule work based on field needs.

• High School Diploma or equivalent with a minimum of 3–5 years of experience in troubleshooting and repair.
• Exceptional time management and ability to complete assigned small field projects.
• Technically savvy; innovative, quick to learn and adapt to new technology.
• Professional demeanor and customer focused.
• Demonstrated written and oral communication skills to document detailed reports and communicate effectively with both internal and external customers.
• Flexible and open to a fluid schedule and working environment.
• Must pass a criminal background check, drug test, pre-employment physical, and credit check.
• Ability to safely and successfully perform the essential physical functions of the job.
• Ability to meet essential qualitative and/or quantitative productivity job standards.
• Must obtain and maintain an Airport  in compliance with the Airport Security Plan and TSA regulations, and the necessary public trust security clearance (eApp) and be authorized to access and handle Sensitive Security Information (SSI).
• Must have a valid driver’s license and dependable transportation, and be able to travel up to 10% by plane domestically and internationally with required Real  passport for international travel.
• Due to contractual obligations, U.S. citizenship or permanent residency (green card) is required.
• Must be able to work overtime and variable hours as required by business needs.

• Certified trade training.

• 401(k) with company match vested immediately.
• HSA/FSA match.
• 8 weeks paid parental leave.
• Healthcare coverage for you and your family as needs change.
• Continuous education pathways.