Account Manager- Airport Ground Handling

Overview

People. Passion. Pride. This is what has driven our teams since 1833. We have become a critical partner in the global aviation industry, delivering time‑critical logistics services at over 300 locations in 65 countries.

Location:

Bradley International Airport (BDL)

Salary: $100,000 - $120,000 per year

Reporting to:
Regional Vice President

The Account Manager assists the operational team to deliver excellent and safer performance in the cargo service functions at a high‑volume international airport. Responsibilities include managing the company’s relationship with assigned airline customers, acting as a liaison, and leading problem avoidance and resolution initiatives.

• Implement Menzies Aviation policies and procedures as outlined in the Eight Pillars of Management
• Ensure service delivery to customer airlines meets contract terms and budget limits
• Ensure safety and security procedures comply with Menzies health & safety regulations and international aviation standards
• Monitor performance and take corrective action for shortfalls
• Liaise with airline station managers, airport operations staff, handling agents, customs, immigration, security officials, and other airport stakeholders
• Provide reports and service delivery metrics as required
• Provide leadership to the management team, developing their skills
• Conduct interviews, training, planning, assignment, performance appraisal, employee recognition and ensure employees complete company training programs
• Work shifts as required by the business
• Report significant deficiencies in products, materials and documents
• Suggest improvements to working practices, especially regarding safety and security
• Follow all required security procedures
• Perform other duties as assigned

• Manage employees in the Ground Handling department
• Responsible for overall direction, coordination, and evaluation of the unit
• Carry out supervisory responsibilities in accordance with organizational policies and applicable laws

• High school diploma, GED, or equivalent
• Two to five years of related experience or equivalent combination of education and experience
• Airport ground handling experience at a high‑volume international airport
• Financial management skills awareness
• Effective communication with senior level personnel
• Ability to work with a multinational workforce and adapt to local station conditions
• Working knowledge of the IATA Standard Ground Handling Agreement
• Aptitude to develop supervisory team, provide succession planning, and re‑engineer business processes
• Ability to support other stations as required and cover station responsibilities when on leave
• Excellent knowledge of ramp, cargo, and GSE
• Strong written, verbal, and interpersonal skills
• Demonstrated customer relationship skills, effective communication with all levels of employees
• Strong finance and accounting experience and background
• Solid problem solving, multi‑tasking abilities, and experience handling flight operations
• Computer proficiency and experience with Microsoft Office programs
• Ability to write reports, business correspondence, and procedure manuals
• Ability to present information and respond to questions from managers, clients, customers, and the general public
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Valid state driver’s license and required FAA/airport identifications and seals
• Must pass pre‑employment physical and drug test

You have a duty to take reasonable care of the health, safety, and wellbeing of yourself and others. The company is committed to providing a safe working environment and prohibits misuse of alcohol and drugs, with regular testing to enforce the Substance Misuse Policy.

Menzies Aviation are a committed equal opportunity employer and encourage applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity.