Passenger Services Agent

Passenger Services Agent (Full Time)

Huntleigh USA Corporation

Location:

Bradley International Airport (BDL) – Windsor Locks, CT Pay Rate: $16.94 per hour

Schedule:

Full-Time | AM, Afternoon, and Closing Shifts Available Anticipated

Start Date:

May 25th – Urgent Need

Days:
Monday – Friday Time: 10:00 AM – 1:00 PM

Location:

Bradley International Airport (BDL), Windsor Locks, CT

General Manager:
Kalsoom Butt Admin:
Michelle Siragusa

Location:

Bradley International Airport (BDL) Terminal A – Departure Level In front of the American Airlines Ticket Counter Windsor Locks, CT 06096 Interview Type:
Walk-in interviews during job fair hours (10:00 AM – 1:00 PM) unless otherwise scheduled.

Parking is available in the airport garage or any designated airport parking lot. Please allow additional time for parking, security screening, and walking to Terminal

A.

• Valid I-9 employment documentation
• Two (2) forms of valid identification
• Updated resume (recommended)

The Passenger Services Agent is responsible for delivering exceptional customer service to airline passengers by assisting with boarding support, passenger guidance, mobility assistance coordination, and ensuring a positive airport experience in a fast-paced environment.

• AM Shift: 4:00 AM – 12:00 PM
• Afternoon Shift: 12:00 PM – 8:00 PM
• Closing Shift: 4:00 PM – 12:00 AM or last flight

Schedules may vary based on operational needs, flight schedules, and staffing requirements. Open availability is strongly preferred.

• Provide professional passenger assistance throughout the airport environment
• Assist passengers with directions, terminal navigation, and general inquiries
• Support wheelchair assistance coordination and mobility needs when required
• Maintain a positive, professional, customer-focused attitude at all times
• Communicate effectively with airline personnel, gate agents, and operations staff
• Ensure timely response to passenger service requests
• Follow all TSA security procedures and airport safety protocols
• Complete incident reports for passenger-related concerns
• Maintain accurate service logs and documentation
• Perform other related duties as assigned by supervision

• Ability to stand, walk, bend, and stoop for extended periods
• Ability to push, pull, and assist passengers as needed
• Ability to lift or support up to 75 pounds when required
• Ability to work in a fast-paced airport environment

• High school diploma or GED preferred
• Strong communication skills (English required: reading, writing, speaking)
• Reliable transportation required
• Dependable and punctual
• Ability to follow directions and work in a team environment
• Must pass pre-employment and random drug/alcohol screening

Completion of all Huntleigh USA and airline-specific training programs is required prior to assignment to operational duties.

• Professional and well-groomed appearance required at all times
• Must adhere to uniform requirements
• No facial piercings permitted
• No visible tattoos above the neck or below the wrists

• Competitive hourly pay
• Full-time airport employment opportunity
• Fast-paced aviation environment
• Opportunities for growth within a national aviation services company
• Immediate hiring process through job fair selection

Huntleigh USA is actively hiring to meet urgent operational needs at Bradley International Airport. Qualified candidates are encouraged to attend the job fair and apply in person for immediate consideration.