Program Manager

Program Manager, EPMO Job Purpose

As a Program Manager, you will be the primary point of accountability to business partners and other parties for project planning, day‑to‑day execution, management, implementation, readiness, and reporting of large and significant projects or small to medium programs (typically up to $10M) where scope is subject to change, contains high complexity, and high degree of risk, large number of resources, and complex organizational change issues that support moderate to complex business unit or corporate goals.

In every case, project/program objectives address complex business goals. The projects/programs will span multiple business and/or technology areas. Accountable to manage and monitor project tasks and controls during portfolio planning, project planning, and delivery activities to ensure on‑time and quality outcomes are met within scope and budget. Work with a high degree of autonomy and apply expert/leading project and program management knowledge, skills, tools, and techniques to project deliverables, processes, communications, presentations to meet or exceed stakeholder needs and expectations.

Understand, apply, promote, and contribute to Voya delivery methodologies, standards, and tools.

• Develop and maintain a product delivery roadmap and drive the execution of various cross‑business / cross‑functional initiatives in conjunction with business, product, and technology leaders. Follow enterprise and/or bring leading project management framework, processes and discipline.
• Proactively manage program/project‑level risks, issues, assumptions, dependencies, and financials, identifying systemic trends and driving timely resolution and alignment at the appropriate leadership level.
• Develop and deliver executive level communications, including program/project health views, risk narratives, dependency analyses, investment tradeoffs, and outcome reporting.
• Partner with legal, risk and compliance (LRC) stakeholders to ensure compliance, transparency, and effective escalation.
• Ensure delivery health and execution performance are clearly linked to business value, financial outcomes, and strategic objectives.
• Proactively identify systemic risks and sponsor enterprise‑level improvements.

• Drive the enterprise change management framework for portfolio and delivery initiatives, including standards, artifacts, checkpoints, and governance expectations.
• Embed change and adoption planning into the delivery lifecycle, ensuring alignment between technical milestones, business readiness, and adoption outcomes.
• Partner with Business, Technology, HR, Communications, and Change practitioners to ensure stakeholder engagement, readiness, and sustainment for major initiatives.
• Ensure change impacts, risks, and adoption metrics are visible, measured, and actively managed alongside delivery performance.
• Reinforce accountability by clearly distinguishing framework ownership (EPMO) from execution ownership (Business sponsors).

• Develop and maintain comprehensive program/project dashboards, and performance reports for executive visibility.
• Provide actionable insights to adjust strategies, prioritize scope, and optimize resource allocation. Ensure accurate and timely communication of progress, risks, and mitigation plans.

• Coordinate program‑level business case governance (value hypotheses, cost estimates, benefits, risk, sensitivity) with Business and Technology Leads.
• Partner with Finance to manage annual planning, quarterly re‑forecasts, and in‑year investment trade‑offs.
• Track forecast accuracy, and investment health; drive transparency on burn, variance, and funding decisions.

• Act as a partner to Business, Technology, Finance, Risk, and Audit leaders.
• Shape executive discussions by distilling complex data into clear options, implications, and recommendations.
• Serve as a liaison between Leadership and project teams to ensure strategic alignment and timely delivery.
• Represent the EPMO in enterprise forums, steering committees, and governance…