Client Service Consultant; Windsor

A Meaningful Role in your Community

Neighbourly Care provides personalized support services that help individuals remain comfortable and supported in their own homes. Our team values reliability, kindness, and strong relationships with the people we work with and for.

We are currently seeking a Client Service Consultant who enjoys connecting with people, staying organized, and helping ensure clients receive excellent service.

• Flexible part-time scheduling
• Chance to use your life and professional experience
• Independent work with support from a friendly team

• Meet with new clients in their homes
• Visit new clients to learn about their needs and preferences
• Explain available services and help develop a service plan
• Establish service expectations
• Complete initial paperwork

• Build friendly, professional relationships with clients
• Be a reliable point of contact for client questions or service requests
• Help ensure clients are satisfied with the services they receive

• Introduce new staff members to clients at initial visits
• Ensure staff understand client expectations and service plans
• Communicate updates between clients and team members

• Maintain organized records and documentation
• Distribute supplies or materials to staff when needed

• Enjoys talking with people and building relationships
• Organized and comfortable coordinating schedules or plans
• Reliable, responsible, and able to work independently
• Strong communication and problem-solving skills
• Experience working in a customer service focused capacity
• Calm and compassionate disposition

• Experience in customer service, coordination, administration, or customer service-based roles preferred
• Ability to travel independently to client visits within the local area
• Comfortable using basic technology such as mobile apps and email

• Flexible part-time or casual hours
• Daytime availability preferred
• Occasional evenings or weekends depending on client needs

Job Types: Part-time, Casual;
Pay: $19.00-$25.00 per hour

• Company events
• Flexible schedule
• Paid time off

Customer service: 1 year (preferred)

In person