Customer Success Manager Saas Hub Launch & Community Windsor

Job Summary

IHUBApp helps organizations launch branded digital "Hubs" that bring together updates, events, resources, and community engagement in one place. We're hiring a Customer Success Manager to onboard recent customers, drive product adoption, and ensure long-term customer retention. You'll work directly with customers to plan successful launches, train teams on core features, and measure engagement using platform analytics.

• Lead onboarding from kickoff to launch, including configuration, content setup, and training
• Build customer success plans focused on adoption, engagement, and renewal
• Train customers on publishing workflows, scheduled posts, surveys, calls-to-action, and reporting
• Monitor account health, identify risks early, and coordinate solutions with support/product
• Capture customer feedback and translate it into transparent product/process improvement requests
• Maintain accurate notes and updates in CRM/customer records

• 2+ years in Customer Success, Implementation, Account Management, or SaaS support
• Solid communication skills (written + verbal) and comfort leading customer calls
• Organized and able to manage multiple accounts/projects at once
• Confident working with web-based software, content tools, and basic analytics

• Experience with community platforms, CMS tools, or marketing automation
• Familiarity with SEO basics, UTM tracking, or engagement reporting

• Shift Days:
  Monday, Tuesday, Wednesday, Thursday, Friday
• Schedule:
  
  Day, Evening Shift