Customer Service Representative - Ambassador Plaza, Windsor

Overview

Requisition . Join a purpose driven, winning team, committed to results, in an inclusive and high‑performing culture.

As a Customer Experience Associate, you are the face, character and heart of our branches. Your role focuses on providing exceptional service throughout the customer journey by understanding their needs, processing day‑to‑day transactions, nurturing long‑standing relationships, fulfilling simple sales opportunities and sharing knowledge of mobile banking applications.

Canada:
Ontario – Windsor

• Take a proactive approach to discovering customers’ needs and listening to understand what they are asking for.
• Process day‑to‑day transactions.
• Nurture rich, long‑standing customer relationships.
• Contribute to branch targets by identifying and fulfilling simple sales opportunities.
• Act as a technology expert, introducing customers to mobile banking applications and assisting them to better manage their banking needs.
• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers’ needs.
• Explain complicated concepts simply.
• Demonstrate success in a target‑based performance environment and contribute positively to a team‑oriented work environment.
• Show eagerness to learn and determination to succeed.

• Proven customer service skills through work or community involvement.
• Willingness to assist in a professional, friendly and efficient manner.
• Availability to work a flexible schedule.
• Comfortable in simple sales situations.
• Robust technical skills and ability to promote digital and self‑service banking options to customers.
• Strong communication and interpersonal skills.

• Opportunity to join a forward‑thinking organization surrounded by a collaborative team of innovative thinkers.
• Rewarding career path with diverse opportunities for professional development.
• Internal training to support growth and skill enhancement.
• Competitive compensation and benefits package.
• Recognition and rewards for high performance.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and we are committed to creating and maintaining an inclusive and accessible environment for everyone.