Retail Assistant Manager

Position Title

Retail Assistant Manager

Non-Exempt;
Department:
Donated Goods Retail (DGR);

Reports To:

Retail Store Manager;
Starting Wage: $23.00 per hour.

High safety-sensitive – position is subject to pre-employment physical and drug & alcohol screening.

The Assistant Store Manager (ASM) plays a key leadership role in the daily operations of the store, supporting the Store Manager in achieving performance goals, training and supervising staff and volunteers, and promoting a positive image of GIRE within the community.

• Direct supervision of Store Leads, Retail Associates, clients, and volunteers in alignment with GIRE management principles.

• Adhere to and champion the 1-Touch process to maximize efficiency, safety, production, and sales goals.
• Maintain inventory quality standards and set department standards.
• Support the store budget and financial objectives under the direction of the Store Manager.
• Train employees and clients in proper work habits, job responsibilities, and policies/procedures.
• Complete and submit accurate and timely employee and client payroll records.
• Effectively resolve issues with team members, clients, and donors, holding accountability with timely feedback that may include formal documentation up to and including recommendations for terminations.
• Identify and communicate recommendations to the Store Manager for opportunities to improve store operations, performance, and outcomes.
• Manage the store in accordance with high professional work ethics, integrity, and Goodwill policies and procedures.
• Perform frequent bank deposits and change runs in support of business needs.
• Ensure the condition of facility and grounds is neat, clean, and safe.
• Promptly report and communicate safety concerns, including needed repairs or replacements to the Store Manager.
• Follow and enforce safety procedures at all times to provide a safe work environment.

• Back up any position in the store as needed.
• Exhibit positive leadership to create a positive work atmosphere for customers, clients, participants, co-workers, and management.
• Respond to facility needs outside regular business hours (e.g., alarm calls, emergencies).
• Provide support and management to other GIRE Retail Store locations, as assigned.
• Attend management meetings, as assigned.
• Perform other job-related duties as assigned by Management.

• Minimum of two years of experience in an increasingly responsible supervisory/management position.
• High School diploma or equivalent.
• Good math skills.
• Experience supervising or training employees, clients, or volunteers, including delivering instructions and providing regular feedback.
• Ability to handle and resolve customer inquiries and complaints tactfully and professionally.
• Able to positively influence and motivate staff through clear communication and management.
• Computer skills in Word, Excel, and Outlook at a beginning to intermediate level.
• Organized and able to work independently.
• Good communication skills, both in writing and orally.
• Valid California Class C Driver’s License and proof of personal auto insurance.
• Access to a reliable passenger vehicle to support essential and ancillary functions.
• Access to a phone for receiving emergency and coverage calls.

• Respect for others.
• Ability to work effectively and cooperatively as part of a team.
• Excellent interpersonal skills and ability to interact effectively with a diverse population.
• Excellent attention to detail.
• Prior experience in a donated goods environment.
• Bilingual:
  English and Spanish preferred.

Exposure to constant low-level noise. Temperate climate with indoor and outdoor exposures. Varies walking surfaces—including tile, carpet, linoleum, concrete, or asphalt. Overhead and natural lighting. High level of interaction with the general public. May be exposed to moderate levels of dust.

Continuous bending, stooping, stretching, walking; continuous simple grasping; frequent to continuous fine finger movement to operate cash register and computer. Ability to lift up to 50 pounds. Continuous speech and visual skills required. Occasional vehicle travel.

Position may be promo table to Store Manager with demonstrated mastery of skills, relevant trainings—including supervision, administrative tasks, and understanding of business needs, goals, and objectives. All promotions are based on business needs.

Goodwill, Inc. is an Equal Opportunity Employer. We are committed to diversity and inclusion.