Program Support Worker; Windsor

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a worldwide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges.

We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith‑ and values‑based organization, we hire and serve people of all backgrounds and walks of life – there is a place for everyone to belong here.

Mission Statement:
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

The Program Support Worker at The Salvation Army is responsible for providing professional, compassionate, and respectful services to the clients of the Windsor Centre of Hope. The incumbent will ensure that clients are served in a manner befitting Christian standards, attitudes, principles, and goals, with care and concern for the spirit, body and mind of the individual.

• Participate in development and implementation of client case plans.
• Report to the program manager on progress, changes and/or regression in the client’s status.
• Within the client’s existing environment encourage, where applicable, positive lifestyle alternatives: socialization, grooming and hygiene, external social opportunities, respect for dignity of themselves and others, support client ownership of own actions and problem solving.
• Help clients develop problem‑solving and coping skills.
• Hand out and order medications, record medication on e‑MAR system or manual record sheet, as per policy.
• Monitor basic medical care and follow‑up documents, help residents book their appointments.
• Identify unhealthy and inappropriate behaviors (e.g., substance abuse) and consult program manager.
• Plan and implement a meaningful weekly program held at WCOH.
• Provide crisis intervention.
• Provide referrals or general information to community members.
• Register new residents and properly complete all required documents.
• Refer clients to the appropriate persons for counseling, administration, housing information and social services assistance.
• Perform building safety checks, identify any safety and security needs, conduct nighttime bed checks, and ensure building’s security and staff/resident safety.
• Clean and sanitize duties, working with residents and ensuring their rooms are clean.
• Assist dispensing PNA for client when required.
• In an emergency situation use stairs to evacuate clients in the building to a safe outside location.
• Be available for other WCOH duties as needed.

• Communicate with outside agencies as required.
• Perform computer data entries on the client service system, input monthly statistics and maintain accurate records of client stays.
• Prepare correspondence and reports for the direct manager.
• Answer the telephone professionally, direct calls and take messages as required.
• Greet all visitors to the WCOH and direct them to the appropriate area.
• Accept mail and deliveries.
• Accept, receive and place any monies received at the Front Desk Office in safe custody.

• Serve clients in a manner befitting Christian standards, attitudes, principles, and goals, with care and concern for the spirit, body and mind of the individual.
• Ensure that fire safety and public health standard care is maintained.
• Make suggestions that will improve efficiency, working conditions or procedures to the manager as required and applicable.

• Unionized part‑time position with 24 hours per week.
• Work environment is typically in the office and other areas in generally agreeable conditions.
• Job requires the ability to lift/move 20 lbs., reach, bend, twist, stoop, and perform computer keyboarding, mapping and cleaning duties.

• Minimum Secondary School Diploma.
• A university degree, college diploma or certificate from a recognized institution…