Service Writer Ontario

Overview

Brandt is currently seeking a Service Writer for our Windsor location.

This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• Basic knowledge of accounting practices
• Experience with and ability to use standard desktop load applications such as Microsoft Office and internet functions
• High School Diploma or equivalent experience

• Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions
• Continuous Learning: through on-the-job training and educational opportunities
• Opportunities for advancement within a growing company that values initiative and teamwork
• Comprehensive benefits coverage: including health, dental and more to support your wellbeing
• Retirement savings programs:
  Pension and RRSP programs to help you invest in your future