Client Service Coordinator On Call

Client Scheduling Coordinator  Are you passionate about making a difference in patient care? Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare providers! We are seeking professional individuals with superior customer service skills, willingness to learn, and drive to showcase their scheduling abilities. We are looking for candidates that can work within the availability of 7am until 9pm, Monday to Friday and every other weekend.
Primary Responsibilities   Communicate:
Professionally engage with patients, families, staff, and funder organizations
Process:
Quickly handle funder referrals and updates in the EMR (Procura)
Review:
Collaborate with Supervisors, field employees and patients to assess service needs

Schedule:

Assign care providers based on client needs, geographic area, staff skill set and availability
Coordinate:
Ensure consistent caregiver assignments and service delivery
Notify:
Keep patients and staff informed of initial and ongoing schedules
Utilize:
Optimize staff schedules to meet their availability and client care needs
Document:
Maintain accurate records in the EMR
Resolve:
Address patient concerns promptly and follow escalation pathways
Benefits   Immediate Impact:
Make a real difference in the lives of employees, patients and their families
Competitive Salary:
Earn a competitive wage commensurate with experience

Health Benefits:

Comprehensive health, dental, and vision insurance for you and your family
Paid Time Off:
Competitive leave time to ensure work‑life balance
Retirement Plan:
Employer‑contributed retirement savings plan
Supportive Team:
Be part of a collaborative and supportive team environment
Growth:
Opportunities for professional development and career growth
Education   Secondary School Diploma
Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred
Experience and Abilities   A minimum of two years related customer service experience, preferably in healthcare
Proven customer service skills, preferably in healthcare or other high‑paced customer service environment
Strong ability to communicate effectively, both written and orally, in English
Ability to handle issues and problem solve with tact and diplomacy
Excellent computer skills (Windows, Microsoft office, internet, EMR)
Ability to prioritize and handle multiple demands in a fast‑paced environment
Proven organizational and teamwork skills; able to work independently and prioritize workload
Positive work and attendance performance essential
Strong interpersonal skills including demonstrated ability to build rapport and connections
Advanced competency in keyboarding and scheduling software with a willingness to learn
French language proficiency will be considered an asset and is a requirement for all Quebec locations
At Bayshore Healthcare, we are committed to fair, equitable, and transparent compensation practices. Base salary offered within an established range are determined using clearly defined criteria, including skills, experience, and overall organizational impact. All offers are thoughtfully aligned with internal equity and external market competitiveness.
Depending on provincial regulations and the nature of the role, new hires may be required to provide proof of vaccination against certain illnesses, such as COVID-19, Hepatitis, or seasonal influenza. Recruiters will provide any role‑specific requirements.
We take pride in cultivating a culture of belonging, where individual differences are embraced and celebrated, and programs, resources, and policies support each person’s purpose, potential, and well‑being. We are committed to fostering an inclusive and accessible workplace in compliance with all provincial and territorial Human Rights and accessibility legislation. Candidates are encouraged to share any accommodation needs they may have.

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