Front Office Coordinator​/ Client Relations Specialist

Front Office Coordinator/ Client Relations Specialist   FRONT OFFICE COORDINATOR/ CLIENT RELATIONS SPECIALIST
Company Description  At Johnson Miller Family Lawyers we have dedicated our careers to the practice of family law. We take a highly personalized approach to family law issues, addressing each case on an individualized basis with commitment to clarity and results. Our firm is deeply connected to the community we serve and has helped thousands of individuals and families navigate and protect their legal interests.

Role Description  This is a full-time, on-site role for a Front Office Coordinator/Client Relations Specialist. The Front Office Coordinator/Client Relations Specialist is a vital position within the firm responsible for providing administrative support to lawyers, legal assistants and clients. We are seeking a professional and personable individual who thrives in a fast-paced environment, stays highly organized, and takes pride in providing exceptional administrative support.

Primary Responsibilities:

Welcoming and assisting clients and visitors with professionalism and courtesy, while overseeing and coordinating all front desk operations
Answering and routing incoming telephone calls, emails, and general inquiries
Coordinating and managing the client intake process from initial contact to onboarding
Scheduling appointments, consultations and meetings
Overseeing incoming and outgoing mail, courier deliveries, and document scanning
Processing client payments efficiently and accurately through handling of cash and point of sale system
Providing administrative and clerical support to legal assistants as needed
Maintaining confidentiality in all client communications
Core Competencies   Strong verbal and written communication skills
High level of confidentiality and discretion
Exceptional attention to detail
Effective time management and organizational abilities
Ability to accurately process client payments using cash, debit, and credit transactions
Dedicated client-focused approach
Reliable and professional, consistently punctual, with a strong work ethic
Able to handle challenges calmly and escalation when appropriate

Qualifications:

1+ years in reception, customer service, or administrative roles, preferably in the legal field
Knowledge of business and legal terminology
Proficiency in Microsoft Office, Adobe Acrobat and Zoom
Exposure to Clio, Net Documents and Soluno is considered an asset
We welcome applications from all interested applicants. However, only those whose qualifications and experience match our requirements will be contacted.

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