Reception and Office Support Staff

Labour Sponsored Community Development Group

Internal Employment Opportunity

Position Available:
Reception and Office Support Staff- 1 Permanent Full-Time Position
Program: LSCDG
- Administration
Head Office:
Housing Information Services 3450 Ypres Avenue, Suite #200 Windsor, ON, N8W 5K9

Start Date:

August 31, 2026
Work Week: 9:00 am - 4:30 pm, Monday - Friday

This role requires flexibility in working weekends and holidays as required by the program.

Location:

Housing Information Services 3450 Ypres Avenue, Suite #200 Windsor, ON, N8W 5K9

Rate of Pay: $21.50 probationary wage, with increases up to $23.50 after successful completion of probationary period.

Under the direction of the Administrative Team, the Reception and Office Support Staff supports the effective and efficient operation of the main office by providing front-line reception, clerical, administrative, and program-related support.

The Reception and Office Support Staff provides front-line reception, intake, clerical, and administrative support to LSCDG and its related programs, including Housing Information Services. This position supports the daily operation of the main office by responding to inquiries, maintaining records, supporting staff, and completing general administrative tasks in accordance with agency policies, procedures, timelines, and legislative requirements.

As a primary point of contact for individuals contacting or attending the office, the incumbent is responsible for greeting and directing visitors, responding to incoming calls and emails, supporting general intake and Keep the Heat intake processes, completing required follow-up, processing mail, sorting and organizing documents, monitoring office supplies, assisting with meeting arrangements, and completing program-related clerical duties.

The incumbent must communicate effectively and professionally while completing duties with minimal supervision. The successful candidate will demonstrate accuracy, sound judgment, discretion, confidentiality, initiative, and the ability to manage competing priorities in a fast-paced office environment while handling client, tenant, staff, program, and organizational information appropriately.

• Serve as a first point of contact for individuals contacting or attending the office.
• Greet and direct clients, tenants, staff, community partners, and visitors in a professional manner.
• Respond to incoming calls, emails, and general inquiries, and direct individuals appropriately.
• Receive, document, and relay messages accurately and in a timely manner.
• Maintain a professional, organized, and welcoming front-office environment.

• Support Keep the Heat intake processes by collecting information, documents, and completing follow-ups.
• Support program-related clerical tasks, including document tracking and file preparation.
• Bring forward urgent, incomplete, or complex matters to the appropriate staff member or designate.
• Maintain confidentiality when handling client, tenant, program, and organizational information.

• Provide clerical and administrative support across LSCDG and related programs, including HIS and KTH.
• Prepare, organize, file, scan, upload, and maintain correspondence, forms, records, and other documents.
• Sort and process incoming documents, mail, and related materials to ensure information is filed appropriately.
• Complete data entry and maintain accurate administrative records.
• Support internal communication, administrative requests, and time-sensitive tasks as required.
• Complete other administrative duties as assigned.

• Support the day-to-day operation and organization of the main office.
• Monitor office supplies and assist with ordering, restocking, and inventory as required.
• Assist with work orders and ensure related documentation is completed accurately and directed appropriately.
• Support the organization of shared office spaces, office equipment, and administrative materials.
• Identify office-related concerns, supply needs, maintenance items, or administrative issues requiring follow-up.

Post-secondary education or a certificate in Office Administration, Business Administration, Communications, or a related field is preferred. An equivalent combination of education, training, and relevant reception, clerical, customer service, or administrative experience may be considered.

• Demonstrated ability to work independently and…