Job Description & How to Apply Below
Business Line: Small-Market Commercial Lines
Hours Per Week: 35 (Full-Time)
Location:
Ontario, Any – Hybrid environment ()
Job Duration: Full-Time, Permanent, Current Vacancy
Wage Transparency: The base salary range for this position is $60,000 to $70,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case‑by‑case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
About the Role
Small Enterprise Businesses (SME) are an integral part of local economies that help to create a network of financial interconnection that fosters broad-based prosperity. NFP’s SME business division is there to help guide and counsel local organizations of all kinds stay safe and on track. As these businesses evolve and grow, our team of experts that see trends, anticipate emerging challenges, and curate the solutions needed – make all the difference.
We’re looking for a Commercial Lines Account Manager to service in-coming new business requests while developing and maintaining relationships with both client and carrier representatives. The successful CM will also work with backend service teams and oversee the renewal process of existing business.
What You’ll Do
Work closely with clients to deliver extraordinary value by identifying exposures, determining the appropriate solution and advising the client as to why the solution is the best fit
Develop marketing specifications and remarketing strategies for renewals of an assigned book of business
Network within the local community by attending industry events, training, etc.
Provide professional and prompt customer service including phone and email on new and existing client accounts, including client questions on topics such as coverage, billing, reporting of claims, audits, endorsements, cancellations, etc.
Be the lead in maintaining positive, long-term relationships with the clients, insurance carrier representatives and NFP staff.
What You Bring
RIBO is required, out of province licenses are an asset
Fluent in French would be preferred
Typically, more than 2 years of commercial insurance and product line experience – servicing, broking or underwriting
Experience in the placement of various lines of coverage on SME to Mid-Market accounts
Confident, poised and interactive - when client-facing communicates effectively, demonstrates emotional intelligence, and understands how to tailor responses in a variety of dynamic situations
Proven technical competency and creativity demonstrating excellence in developing and delivering innovative property and casualty solutions
Possess strong analytical and problem-solving skills
Excellent organizational skills with the ability to adjust to changing workload and priorities
Sharp attention to detail with excellent decision-making skills
Excellent computer skills expected and EPIC fluency an asset
Proficiency with Microsoft Office suite products – specifically Word, Excel and Outlook
Who We Are
NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK
180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people‑first approach.
Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ Canadian, U.K, and U.S. office locations. To learn more, please visit
What’s In It For You
NFP’s People First culture offers a multitude of benefits to employees and is a great place to call home.
A hybrid environment approach that keeps the best interests of our staff and our clients in mind
Annual bonus plan for all employees
Matching RRSP plan of 5% of salary
Refe…
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