Job Description & How to Apply Below
The Ontario Restaurant Hotel & Motel Association (ORHMA) is dedicated to fostering a thriving hospitality industry across Ontario. We champion excellence and innovation within the sector, recognizing that exceptional guest experiences are at the heart of our mission. We are seeking a dedicated Guest Service Agent to be the welcoming face of our hotels, playing a pivotal role in ensuring every guest feels valued and their stay is seamless and memorable.
Key Responsibilities:
Ensure a smooth and welcoming guest journey by efficiently managing check-in and check-out processes, including accurate guest registration, room assignment, and secure key coding.
Elevate guest satisfaction by proactively addressing inquiries, skillfully resolving issues, and handling complaints with a friendly and efficient approach to ensure positive outcomes.
Maximize hotel occupancy and promote services by utilizing up-selling techniques and demonstrating comprehensive knowledge of room categories, rates, packages, and local attractions.
Accurately process all guest transactions, including handling various forms of payment, credit/debit cards, and gift certificates, maintaining financial integrity.
Maintain operational excellence and safety by adhering to emergency and life safety procedures, following all key control protocols, and consistently upholding the highest service standards.
Foster collaborative relationships with the General Manager, Duty Managers, Room Attendants, and Maintenance Workers to ensure cohesive and outstanding guest service.
Receive, input, and accurately relay messages to guests, ensuring timely and effective communication.
Requirements & Qualifications:
Demonstrated ability to interact with guests in a friendly, courteous, and helpful manner.
Proven capability to efficiently manage registration and payment processes, including handling cash and various transaction types.
Strong problem-solving skills to effectively resolve guest complaints and negotiate satisfactory solutions.
Excellent communication and interpersonal skills, with a passion for delivering outstanding service.
A proactive approach to understanding and promoting hotel services, facilities, and local area knowledge.
Ability to work effectively as part of a team and adapt to changing operational needs.
Commitment to maintaining a professional appearance and adhering to attendance standards.
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