Guest Service Agent at ORHMA

Be the welcoming face of the hospitality sector at ORHMA as a Guest Service Agent.

Your role focuses on enhancing guest experiences from check-in to check-out within our hotels.

The Ontario Restaurant Hotel & Motel Association is seeking a dedicated Guest Service Agent to lead exceptional guest journeys. This position involves efficiently managing guest registrations, solving concerns, and promoting hotel services to ensure a memorable stay. Your proactive guest engagement will play a critical role in achieving high satisfaction rates.

Key Responsibilities:

• Manage seamless check-in and check-out processes

• Address inquiries and resolve complaints efficiently

• Promote services through up-selling techniques

• Accurately process all guest transactions

• Ensure adherence to safety and service standards

Requirements:

• Friendly and courteous interaction with guests

• Proven skills in payment and registration management

• Strong problem-solving abilities for guest complaints

• Excellent communication and interpersonal skills

• Ability to adapt and work collaboratively in teams

Bring your guest service passion and communication skills to contribute to a thriving hospitality environment at ORHMA.
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