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Job Description & How to Apply Below
- Durée de l'emploi:
Permanent - Langue de travail:
Anglais - Heures de travail: 5 to 44 hours per week
- Education:
- Expérience: Education
- Secondary (high) school graduation certificate
- or equivalent experience Work setting
- Hospitality industry
- Staff accommodation available
- Hotel, motel, resort
- Relocation costs not covered by employer
- Willing to relocate
- Hotel laundry Tasks
- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
- Serve food and beverages Computer and technology knowledge
- Multi-line switchboard
- Word processing software
- Central reservation system (CRS)
- Spreadsheet
- Internet Security and safety
- Criminal record check Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
- Resourcefulness Screening questions
- Are you available for shift or on-call work?
- Are you available to start on the date listed in the job posting?
- Are you currently a student?
- Do you have experience working in this field? Employment terms options
- Early morning Other
- Use of artificial intelligence Employment terms options
- Shift
- Flexible hours
- Morning
- On call Experience
- Experience an asset Employment terms options
- To be determined
- Day
- Weekend Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits Financial benefits
- Bonus
- Gratuities
- Group insurance benefits
- Life insurance Other benefits
- Free parking available
- Other benefits
- Variable or compressed work week Support for newcomers and refugees
- Participates in a government or community program or initiative that supports newcomers and/or refugees
- Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
- Supports newcomers and/or refugees with foreign credential recognition
- Offers mentorship programs that pair newcomers and/or refugees with experienced employees
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
- Does not require Canadian work experience Support for Indigenous people
- Offers mentorship, coaching and/or networking opportunities for Indigenous workers
- Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations Support for mature workers
- Participates in a government or community program or initiative that supports mature workers
- Applies hiring policies that discourage age discrimination
- Provides staff with awareness training to create a welcoming work environment for mature workers
- Offers mentorship, coaching and/or networking opportunities for mature workers Supports for visible minorities
- Participates in a government or community program or initiative that supports members of visible minorities
- Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
- Offers mentorship programs that pair members of visible minorities with experienced employees
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