Tours and Activities Agent

Location: Amherstburg

Qualifications

Providing service at the Hotel Concierge Desk

Providing guests with area information – dining, land and water activities, transportation, sightseeing, etc.

Initiate and follow up with guests’ requests received in person and through other communications

Confirming guest requests and reservations

Booking guests onto excursions

Researching and providing guests with additional information as requested by the guest

Communicating guest resolutions with appropriate Staff/Departments on property

Additional responsibilities as assigned by the Management Team

Other duties as assigned.

Minimum Qualifications

High School Diploma or its equivalent from an accredited institution (preferred)

Previous experience in customer service, concierge and/or equivalent work experience a PLUS

Knowledge, Skills, And Abilities

Must be able to walk on various types of surfaces including rough terrain, sitting, standing, maintaining balance, and working alone.

Must be able to work various work settings such as exposure to sunlight and outside temperature.

Must be able to lift 50lbs.

Ability to establish and maintain effective working relationships with all persons contacted during the work.

Ability to read, interpret, and apply regulations and safe practices.

Ability to operate assigned equipment, read and interpret documents.

Ability to multi-task.

Ability to speak and write clearly and concisely.

Must be able to operate with little or no supervision.

Must be willing to work holidays, nights, and weekends.

Must have strong interpersonal skills and positive attitude.

Team player, positive and enthusiastic attitude.

Knowledge of local destinations

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