Hotel Front Desk Guest Service Agent

Deliver welcoming hotel service through efficient check-in, payment processing, and guest communication in Ontario’s hospitality industry. Support seamless stays with accuracy, courtesy, and professionalism.

As a Guest Service Agent with the Ontario Restaurant Hotel & Motel Association, you will manage registration, room assignments, key coding, and check-out. You will address inquiries, resolve complaints, and promote room categories, rates, packages, services, and local attractions. The position also supports coordinated service across hotel teams.

• Manage accurate guest registration, room assignments, and secure key coding
• Process check-ins, check-outs, payments, cards, and gift certificates
• Resolve inquiries and complaints with friendly, efficient service
• Promote hotel services, packages, room categories, and local attractions
• Relay guest messages accurately and maintain key control procedures

• Friendly, courteous, and helpful guest interaction skills
• Experience managing registration, cash, and varied payment transactions
• Strong problem-solving skills for resolving complaints and negotiating solutions
• Excellent communication and interpersonal abilities
• Team adaptability, professional appearance, and reliable attendance

Apply your front desk, payment processing, and problem-solving skills to create outstanding guest experiences with ORHMA.