Job specializations:
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Hospitality / Hotel / Catering
Job Description & How to Apply Below
Office manager vacancy in Ontario Canada
Address Guest Concerns and Provide Customer Satisfaction
- Be the person to whom guest complaints and concerns are addressed.
- Must be ready to respond to a wide variety of requests and must be able to address concerns in a timely and professional manner.
- Requests can range from extra linens or towels to having other guests reduce noisy activities.
- Instruct other hotel personnel such as security staff or room attendants to address these or similar issues.
- To provide necessary training to all personnel working front desk operations.
- This might include training employees in using hotel computer systems(Opera), applying guest services techniques and handling telephone inquiries.
- Explain all hotel policies and pricing to front office staff.
- To be involved with recruiting and reviewing applications for hiring new staff members.
- During the check-in process, guests will often be required to make payment on their room.
- Process cash or credit card payments.
- They are also often responsible for maintaining a balanced account
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