GreenShield Bilingual Supervisor

Position: GreenShield Bilingual Supervisor Role
Drive team success and enhance client satisfaction as a Bilingual Supervisor s role focuses on coaching the Client Administration team and ensuring quality service delivery in both French and English.

As a Bilingual Supervisor for Client Administration, you will be tasked with developing and mentoring a dedicated team to meet their objectives. You will champion a collaborative environment, resolve partner issues, and oversee the fulfillment of service level agreements. You'll also play a key role in identifying opportunities for continuous improvement within the department.

Key Responsibilities:

• Train and mentor team members in best practices

• Monitor and support billing and enrolment processes

• Resolve client and partner issues as they arise

• Champion process improvements and technological change

• Provide subject matter expertise for RFIs and RFPs

Requirements:

• Degree in Business Administration or related field

• 3+ years in group benefits administration

• Strong customer service orientation

• Excellent communication skills in both languages

• Ability to travel occasionally

Elevate client experiences through effective leadership and bilingual communication at Green Shield.
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