Job Description & How to Apply Below
Responsibilities
Responsible for training, developing and mentoring the Client Administration team.
Cultivate a positive, collaborative team environment where employees are engaged and motivated to meet departmental objectives and understand service level agreements in place with our clients and partners.
Provide leadership, support and process documentation for Client Administration team in all aspects of enrolment, billings, accounts receivable and customer service.
Understand and interpret targets and goals with a general understanding of contractual language and service level agreements.
Be an active stakeholder on behalf of Green Shield while communicating with partners / clients and take responsibility for action items as a result.
Work with employees and members of the Management team to address and resolve issues and inquiries presented by partners and their respective clients.
Escalate issues that may affect project schedules, cost, and employee, partner, and / or client experience.
Champion a climate that supports relationship building and collaboration with partners, clients both internally and externally that enhances results, alignment, innovation and ultimately an exceptional client experience.
Support the implementation of new requirements and services through system and process changes.
Support change management for different projects and initiatives across the enterprise.
Educate and empower partners and clients to use self‑serve tools and resources
Provide subject matter expertise for our front‑line staff, partners and clients as well as for Requests for Information (RFI) and / or Requests for Proposals (RFP).
Ensure front‑line staff meet or exceed quality and productivity targets through coaching and removing barriers to succeed.
Take an active role in identifying and supporting Continuous Improvement initiatives, projects related to productivity enhancements, and overall process improvement that supports the enterprise.
Establish and monitor day‑to‑day billings and receivables activities with an understanding of how to troubleshoot issues.
Work closely with and serve as an active member of the Green Shield Management team.
Other duties and tasks as assigned.
Qualifications
University degree or college diploma in Business Administration or related discipline.
Minimum of three years of experience working in group benefits administration, bringing strong knowledge of group and individual sales, billings and receivables.
Strong customer experience focus.
Demonstrated leadership experience to motivate, build, develop and lead effective teams in a collaborative and engaging environment to achieve results.
Experience in interpreting and coaching to targets both individually and departmentally keeping employees engaged while meeting service level requirements.
Experience leading teams in the identification and implementation of continuous process improvements and technology changes.
Excellent analytical, problem solving and decision‑making skills, particularly in a situation requiring a high degree of financial literacy.
The ability to make sound, timely decisions by leveraging knowledge, experience and professional judgement.
Highly developed planning, organizing and negotiating skills; can manage multiple tasks, meet deadlines and respond to changing priorities.
Clear and effective written and oral communication skills and the ability to communicate to all levels of internal and external clients/partners, and stakeholders.
Ability to ‘roll up the sleeves’ and get involved at a detailed level when required to assure service targets and standards are achieved.
Excellent interpersonal skills that support working effectively and collaboratively in a team environment.
Fluent in both French and English
Ability to travel occasionally within Canada.
Hours of work will include core business hours (8:30 am – 4:30 pm) as well as afternoon hours (12:00 pm – 8:00 pm) to support business needs.
Nice to Have
CEBS courses and financial‑focused professional designations ( CPA)
Knowledge of life and disability benefits is considered an asset
Additional Details
Proficiency in English is required for this position. As part of this…
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×