Senior Director of Operations, North America

Client: W&H Impex
Position:
Senior Director, Operations, North America

Reports to:

General Manager North America

Location:

Windsor, ON
About the Client  Headquartered in Bürmoos, Austria, the international W&H Group is a global leader in the development and manufacturing of medical technology products. For more than a century they have been combining tradition with innovation for applications in the dental, medical and veterinary fields. Driven by their credo “People have Priority“, the organization strives to ensure the best experience possible for medical professionals and their patients alike by providing cutting-edge medical technology.

Passion and innovation are the motor of the company. High-quality product and service solutions, with a strong focus on research and development, as well as social responsibility make W&H Group a locally and globally successful family business.
More than 1,300 employees contribute to the production of hardware and software products helping to ensure safe and gentle patient care globally, and are the driving force behind their success. The precision instruments and high-end solutions are developed and produced at sites in Austria, Italy and Sweden. With worldwide subsidiaries and a comprehensive network of distribution partners,
W&H is represented in 130 countries and in North America operates as W&H Impex Inc. (W&H Impex). W&H Impex based in Windsor, is the distributor for its high-quality products, state-of-the art service & repair, and in-house training facility for its North American operations.
About the Role  It is against this backdrop that W&H Impex is seeking a dynamic Senior Director, Operations, North America for its continued growth and expansion in the North American market.
With accountability for all operational aspects of the W&H Impex business in Canada and the US, the Senior Director, Operations will integrate into the culture of W&H Group’s global management team to define and implement an operational strategy for continued growth of the business. This leader will be responsible for Site Operations, Logistics, Inventory Management, Technical Service, Customer Service, HR, Regulatory Compliance, Quality Management, and Administration.

This role is critical to both immediate operational excellence and the long-term evolution of W&H Impex’s North American footprint.
Responsibilities  This is a hands-on leadership role, responsible for a team of 35–40 employees, and for ensuring site operations not only keep pace with but drive the organization’s ambitious growth targets. The successful candidate will have a track record of leading business operations and service organizations in a medical equipment company or other highly regulated setting. The leader will possess superior leadership and communication skills, which will be required to drive organizational change and successfully transform the business to ensure comprehensive support for its customers and enable partners to stay current with the latest W&H products and technological advancements.
Success in the first year:
Assess and optimize site operations, including product flow, inventory, shipping, logistics, and supply chain
Implement best practices and process improvements at the site to support business growth
Lead, motivate, and develop a high-performing on-site team
Oversee cross-border logistics and ensure compliance with Canadian and US regulations
Drive growth initiatives in the Canadian market and support expansion into the US
Collaborate with the North American leadership group on cross-functional objectives
Foster a positive, people-first culture aligned with Impex’s family-owned values
Key Deliverables   Working closely with the W&H Global Executive Leadership Team to develop, drive, and track business objectives
Management and oversight of all operational and administrative affairs for W&H Impex in Canada
Management and oversight of all service operations including technical service, first level and second level support, and customer service
Oversight of all logistics and product flow for North America including warehousing, order fulfilment, and order to cash process
Oversight of regulatory…