Insurance Operations Team Leader

Lead a dynamic team in Insurance Operations at a flexible, permanent position located in Windsor, ON. Support your staff and enhance customer experience through efficient management.

As a Team Leader, you will oversee team performance, focusing on development and achieving company goals. This position requires collaboration with Department Managers on performance issues and proactive coaching initiatives that address employee strengths and weaknesses. Your technical guidance will ensure efficient workflows while participating in cross-divisional discussions.

Key Responsibilities:

• Support staff development through performance reviews and coaching

• Collaborate with HR on employee performance issues

• Maintain knowledge of technical systems and provide training

• Document escalations and use them for coaching opportunities

• Assist with staff schedules to meet performance expectations

Requirements:

• RIBO license in good standing

• 2–5 years of relevant broker experience

• Strong computer skills and management experience preferred

• Post-secondary education preferred

• Excellent communication skills

Elevate your leadership in a customer-focused environment while developing your team's capabilities.
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