Client Experience Manager at Sephora

Elevate client interactions as a Client Experience Manager with Sephora Canada. Lead training sessions, manage events, and enhance in-store visual merchandising to drive customer satisfaction.

Sephora Canada is looking for a Client Experience Manager in Windsor, ON. This full-time role requires 2-4 years of management experience in beauty or retail. You will be instrumental in training Beauty Advisors, ensuring high service standards, and effectively managing client feedback for continual improvement.

Key Responsibilities:

• Execute training for new and existing staff

• Manage in-store customer experiences and events

• Oversee visual merchandising to align with brand standards

• Facilitate effective vendor training for Beauty Advisors

• Address client feedback promptly via feedback tools

Requirements:

• 2-4 years of management experience required

• Proven ability to motivate and coach teams

• Strong verbal and written communication skills

• Familiar with Windows, Word, and Excel

• Flexibility to work evenings, weekends, and holidays

Lead Sephora’s vision for outstanding client experiences and talent development in Windsor.
#J-18808-Ljbffr