Sales Consultant – Overseas Motors BMW

Reports To  Sales Manager  

Job Summary  The Sales Consultant, under the direction of the Sales Manager, will primarily be responsible sell/lease new and used vehicles at dealership gross profit, volume, and customer satisfaction standards.  

Job Duties    Ensures proper follow up of all potential buyers utilizing the CRM as well as Upgrade System
Makes an average of 40 outgoing calls per day to potential customers as well as follow ups with customers to ensure customer satisfaction
Participates in daily sales workshops, “one to one” meeting with Sales Manager every week as well as a weekly combined sales meeting
Ensures constant touch with customers who are allocated to the salesperson arising from appointments from internet and phone leads, customers in good position to purchase in the Upgrade System, customers who are in their database but not in the Upgrade System and inactive service database allocated to them by management
Ensures CSI at above Zone, Region, National average
Ensures 100% turnover of customers in the showroom the Sales Manager prior to their leaving the showroom
Makes best efforts to ensure 100% turnover of each of their customer to F&I
Follows up intensively on unsold customers to get them back in the showroom and sell them a vehicle
Alerts sales management if feels dealership is at risk from fraudulent customers
Maintains an appointment closing ratio of 50% for walk-in customers as well as those who came on appointments to purchase a vehicle
Expectations    Wears proper professional attire as per Company Dress Code Policy
Achieves monthly and annual goals and objectives for sales and gross
Participates in all manufacturers as well as dealership-initiated training
Understands, keeps abreast of, and complies with federal, state, and local regulations that affect new and pre-owned vehicle sales
Adheres to work schedules as defined by dealership management and ensures full attendance at work
Ensures at the time of delivery of vehicle the setting up of next service appointment as well completion of all manufacturer requirements related to setting up the vehicle to connect with manufacturer remote systems as well as Rafih Rewards Program in case of used vehicle deliveries
Reads, understands and follows all dealership policies and procedures
Works with Business Managers to increase F&I gross and penetration
Keeps self informed about incoming inventory, current advertising efforts, including special sales
Meets and greets customers when they come in for service
Attends weekly managers meetings hosted by the Sales Manager
Ensures that no customer files or vehicle keys lie around in their work area that are accessible to public

Job Requirements    1+ years experience in automotive dealership sales
Demonstrated knowledge of Sales Dealership processes and best practices
Demonstrated and proven Business Acumen in keeping with dealership strategy
Strong interpersonal skills, ability to communicate and manage well at all levels of the Organization
Demonstrated ability to cultivate relationships
High level of integrity and dependability with a strong sense of urgency and results
Proficiency in Microsoft Office/Excel and computer applications
OMVIC License

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