Field Service Technician

About the Role

For over 60 years,
TFI has been a leading Canadian provider of specialty food service equipment and service solutions. We support major food service operators and independent businesses across the country, known for building long-term customer relationships and delivering reliable, high-quality service. Our work has contributed to the rollout of many well-known menu items nationwide, and we continue to help partners introduce new, profitable programs.
With an average employee tenure of nearly 10 years
, our team brings deep expertise, strong technical capability, and a consistent commitment to exceptional customer support.

The Field Service Technician will be responsible for performing offsite and onsite maintenance/repairs to all models of Commercial Food Equipment sold by TFI. As a Field Service Technician at TFI, you will be responsible for maintaining an extremely high level of customer service and professionalism while repairing and maintaining food service equipment. If a customer has an issue with their machine, it is up to TFI to ensure that they are up and running as soon as possible;

their business often depends on it.

You can expect:

A steady schedule from 8:00 AM to 4:30 PM (with occasional overtime)

Extensive hands-on training and ongoing support

• Installing, maintaining, repairing and testing a variety of specialty food service equipment, including frozen carbonated beverage (FCB) units, soft serve machines, super automatic espresso machines, fryers, combi ovens and clamshell grills.
• Interacting with our customers and ensuring that their concerns are appropriately addressed in a professional and courteous manner.
• Responding quickly and efficiently to service calls/PMs/Installs.
• Assessing and completing repairs quickly, efficiently, and accurately.
• Effectively handling service requests and work orders using TFI's mobile service (tablet) system.
• Maintaining an orderly and accurate parts inventory in your TFI provided service truck/van.
• Training with other technicians on preventative maintenance and service procedures.
• Maintaining relationships with customers by examining concerns, identifying solutions and recommending system improvements.
• Selling additional services and products by recognizing opportunities to up-sell.
• Responding to on-call service emergencies on select evenings and weekends.
• Some overnight travel required (company credit card, gas card and per diem provided).
• Travel to the Manufacturer Facilities (USA) for continuous development/training opportunities as required by position.

• Trade school diploma or college diploma an asset
• 2-3 years of technician experience required (food industry not required)
• Ability to comprehend and communicate detailed instructions in English orally and in writing.
• Ability to multi-task and establish priorities.
• Knowledge and ability to work on 110v up to and including 220v system and equipment.
• Knowledge of local, provincial and federal workplace compliance regulations, ordinances and legislation.
• Able to create alternative solutions to problems.
• Able to work well under pressure.
• Strong attention to detail.
• Must possess excellent customer service skills, with the ability to ask probing questions and understand and resolve customer concerns;
• Must be smartphone and tablet literate, with the ability to learn and navigate new software quickly;
• Must be able to independently apply TFI's processes, procedures and uphold rigorous standards without constant management;
• Any second language an asset.
• Driver's License (required)
• The ability to lift 50+lbs (required)
• Company vehicle provided
• Per diem, gas card, and company credit card provided when overnight travel is required
• Ongoing training and development
• Supportive team environment and upward mobility within the organization

If this role matches your experience and career goals, we welcome your application.

TFI Canada uses Workwolf's AI-enabled tools to sort and screen applications based on job-related criteria. All hiring decisions involve human review.