Administrative Level III - Utility Billing

Hiring Range

The hiring range for this position is $24.15 - $26.26 per hour, depending on experience and qualifications.

Generally, Monday-Friday; after-hours meetings and problem resolution.

As a member of the Finance Department, the Administrative Level III - Utility Billing position performs a variety of complex, high-volume, administrative support functions. This position serves as the first contact for customers regarding inquiries in person, on the phone, and via digital communication. The Individual serves as a representative between the town, the general public, and outside agencies. Work is performed with minimal supervision.

The Individual must exercise independent judgment with responsibility for accuracy, timeliness, completeness, and assurance of proper quality control according to established procedures.

The Individual in the Administrative Level III - Utility Billing role is assigned specific assignments, job duties, scope, authority, responsibility, roles, and requirements as determined by the town, department, and division, and pursuant to laws, regulations, and practices. Individuals must be able to successfully perform, be responsible for, and/or assist in the fulfillment of many job functions and duties with or without reasonable accommodations.

• Serves as a department representative for the general public and outside agencies, responding to requests for information, resolving issues, drafting routine responses, screening complaints, ensuring proper response by the town to requests for services or complaints, providing follow-up and directing inquiries made in person or by telephone to appropriate individuals. Identifies sensitive issues and brings them to the supervisor’s immediate attention.
• Assists and provides backup support to utility billing; answers telephones, assists customers, researches routine and moderate to complex customer account inquiries and complaints effectively.
• Trains and provides support to other colleagues on duties and procedures as requested and needed.
• Accepts payments, issues receipts, enters payments in the computer system, balances money received, and completes daily cash reports accurately.
• Distributes and processes mail daily.

• Performs a variety of administrative support functions such as data entry, typing, filing, maintaining records, processing paperwork, preparing mailings, and proofreading letters, memos, and transcripts.
• Enters payment requests and reconciliations; monitors the Information Services department budget, operational and capital funds; conducts comprehensive business analysis.
• Performs all ordering, receiving, stocking, and distributing supplies and equipment for Information Services and Town Hall.
• Operates standard automated office equipment such as multi-line phones, photocopiers, computers, printers, calculators, or facsimiles.
• Utilizes data entry, word processing, and spreadsheet software to develop and maintain written communications and information. Utilizes file maintenance programs to enter, store, or retrieve information as required.
• Establishes, maintains, and secures a variety of tangible files: correspondence, forms, cards, receipts, reports, and records; maintains logs, ledgers, or other audit and tracking records.
• Ensures complete and accurate work product by specified deadlines and in accordance with established goals and objectives.
• Provides administrative assistance by scheduling meetings, appointments, and activities for the division and other departments as needed.
• Monitors the effectiveness of administrative support functions and recommends procedural changes to improve effectiveness.
• Attends meetings and takes notes and/or keeps minutes as required.
• May transcribe from dictation or rough drafts.
• Assists in developing and maintaining reference manuals for the division.

• May be involved in special projects that are directly or indirectly related to essential job functions.
• Continues educational and certification requirements to remain abreast of current methods and procedures.
• Assists other departments/divisions as…