Administrative Level III - Utility Billing

Hiring Range

The hiring range for this position is $24.15 - $26.26 per hour, depending on experience and qualifications.

Generally, Monday-Friday; and after‑hours meetings and problem resolution.

As a member of the Finance Department, the Administrative Level III – Utility Billing position performs a variety of complex, high‑volume and administrative support functions. This position serves as the first contact for customers regarding inquiries in person, on the phone, and via digital communication. The Individual serves as a representative between the town, the general public, and outside agencies. Work is performed with minimal supervision.

The Individual must exercise independent judgment with responsibility for the accuracy, timeliness, completeness, and assurance of proper quality control according to established procedures.

The individual in the Administrative Level III – Utility Billing role is responsible for clearly articulating town information, accurately collecting monies for various town services, and supporting administrative functions such as, but not limited to, records management, accounts payable, utility billing, budget preparation and tracking; and administrative support. Most importantly, the individual solves problems and responds with tact, composure, and courtesy even when encountering contentious circumstances and assists individuals who may be experiencing significant stress.

Individuals in the position are required to perform work in a manner consistent with and exemplary of the town’s PRIDE philosophy and the town’s Equal Employment Opportunity policy.

Individuals work under the direct supervision of the Utility Billing Supervisor to carry out assigned duties, functions, roles, and projects in both routine and complex circumstances.

No supervisory responsibilities or control exercised.

The Individual in the Administrative Level III – Utility Billing role is assigned specific assignments, job duties, scope, authority, responsibility, roles, and requirements as determined by the town, department, and division, and pursuant to laws, regulations, and practices. Individuals in this position must be able to successfully perform, be responsible for, and/or assist in the fulfillment of many job functions and duties with or without reasonable accommodations.

The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all-inclusive:

• Serves as a department representative for the general public and outside agencies, including responding to requests for information and assistance, resolving issues, drafting routine responses, screening complaints, ensuring proper response by the town to requests for services or complaints, providing follow‑up and directing as necessary inquiries made in person or by telephone to appropriate individuals for a response. Identifies sensitive issues and brings them to the immediate attention of the supervisor.
• Assists and provides backup support to utility billing. Performs a wide variety of customer service work, including, but not limited to, answering telephones, assisting customers, researching routine and moderate to complex customer account inquiries and complaints effectively.
• Trains and provides support to other colleagues on duties and procedures as requested and needed.
• Accepts payments, issues receipts, and enters payments in the computer system. Balances money received and completes daily cash reports accurately.
• Distributes and processes mail daily.

• Performs a variety of administrative support functions such as data entry, typing, filing, maintaining records, processing paperwork, preparing mailings, and proofreading letters, memos, and transcripts in a team environment for all departments.
• Enters payment requests and reconciliations; monitors the Information Services department budget, operational and capital funds; conducts comprehensive business analysis for Information Services.
• Performs all ordering, receiving, stocking, and distributing supplies and…