Admin Level II - Utility Billing

Hiring Range

The hiring range for this position is $21.95 - $23.87 per hour, depending on skills and qualifications.

Generally 40 hours per week – typically 8:00 am-5:00 pm Monday-Friday; with some after-hours meetings and problem resolution.

As a member of the Utility Billing Division, the Administrative Level II – Utility Billing position performs a variety of administrative support functions.

This position serves as front‑line first contact for customers regarding inquiries in person, on the phone, and via digital communication.

The individual serves as a representative between the town, the general public, and outside agencies. Work is performed with minimal supervision.

The individual must exercise independent judgment with responsibility for the accuracy, timeliness, completeness, and assurance of proper quality control according to established procedures.

The individual in the Administrative Level II – Utility Billing role is responsible for clearly articulating town information, accurately collecting monies for various town services, and supporting administrative functions such as, but not limited to, records management, accounts payable, utility billing, and tracking, and administrative support.

Most importantly, the individual solves problems and responds with tact, composure, and courtesy even when encountering contentious circumstances and assists individuals who may be experiencing significant stress.

Individuals in this position are required to perform work in a manner consistent with and exemplary of the town’s PRIDE philosophy and the town’s Equal Employment Opportunity policy.

Individuals work under the direct supervision of the Utility Billing Supervisor to carry out assigned duties, functions, roles, and projects in both routine and complex circumstances.

No supervisory responsibilities or control exercised.

The individual in the Administrative Level II – Utility Billing role is assigned specific assignments, job duties, scope, authority, responsibility, roles, and requirements as determined by the town, department, and pursuant to laws, regulations, and practices.

Individuals in this position must be able to successfully perform, be responsible for, and/or assist in the fulfillment of many job functions and duties with or without reasonable accommodations.

The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all‑inclusive:

• Serves as a division representative for the general public and outside agencies, including responding to requests for information and assistance, resolving issues, drafting routine responses, screening complaints, ensuring proper response by the town to requests for services or complaints, providing follow‑up and directing as necessary inquiries made in person or by telephone to appropriate individuals for a response. Identifies sensitive issues and brings them to the immediate attention of the supervisor.
• Performs a wide variety of customer service work, including, but not limited to, answering telephones, assisting customers, researching routine and moderate to complex customer account inquiries and complaints effectively.
• Provides support to other colleagues on duties and procedures as requested and needed.
• Accepts payments, issues receipts, and enters payments in the computer system. Balances money received and completes daily cash reports accurately.
• Distributes and processes mail daily.

• Performs a variety of administrative support functions such as data entry, typing, filing, maintaining records, processing paperwork, preparing mailings, and proofreading letters, memos, and transcripts in a team environment for all departments.
• Enters payment requests and reconciliations.
• Performs all ordering, receiving, stocking, and distributing supplies and equipment for Utility Billing and Town Hall.
• Operates standard automated office equipment such as multi‑line phones, photocopiers, computers, printers, calculators, or facsimiles.
• Ensures complete and accurate work product by specified…