Leasing Agent

Position Summary

The leasing consultant’s focus is to assure that leasing, marketing, and customer service goals are met for the property. The leasing consultant is 100% customer-facing. The primary responsibilities of the leasing consultant are to generate traffic, lease units, and provide exceptional customer service to our residents.

$19.00.

• Utilizes property management software to manage incoming leads, responds quickly, and follows up on schedule.
• Is knowledgeable regarding availability of units, pricing, and property information relevant to new prospects.
• Strives to meet and exceed occupancy goals.
• Is familiar with Fair Housing Regulations and performs all tasks accordingly.
• Maintains a working knowledge of the local community, including local schools, business, and events.
• Participates in planning and hosting resident appreciation events and constantly works to engender a sense of community among residents.
• Performs opening tasks, including checking on the readiness of the model or show units, the tour paths, and the community amenities.
• Serves as a first point of contact for residents, works to resolve any issues or complaints.
• Quickly returns missed phone calls and stays current with all follow-ups for leads and prospects.
• Quickly escalates any customer service issues to site management when support is needed.
• Communicates effectively to site management and maintenance team to resolve any noticed issues.
• Enthusiastically embraces the company culture, provides a welcoming environment for residents and guests, demonstrates our drive to maintain the highest of standards, and provides the best possible experience for everyone on site.
• Enthusiastically greets each person who enters the office.
• Approaches each situation in a friendly and helpful manner.
• Maintains a pleasant, professional, and cheerful presence at all times.
• Always presents a professional appearance and follows established dress code policy.
• Strives to learn the assistant community manager’s role and can fill in for the assistant community manager when needed.
• Other duties as assigned.

• Basic computer knowledge including proficiency in Microsoft Word, Excel, and Outlook.
• Experience in social media and technology.
• Proficiency in converting phone calls to appointments and appointments to leases (Sales).
• Ability to act independently and make decisions.
• Excellent verbal and written communication skills.
• Flexibility to work weekends, overtime, and other unscheduled times as required.

• This position does not have supervisory responsibilities.

• Customer service experience.
• At least 6 months experience in the apartment, leasing, or hospitality industry preferred.
• High school diploma or equivalent combination of education required.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.