Part-Time Utility Inspector. Windsor LilyLifestyle

Join Our Team and Make a Difference as a Customer Care Coordinator!

At Numotion
, we take pride in being the leading provider of Complex Rehabilitation Technology (CRT) in the nation, dedicated to enhancing the lives of individuals with disabilities. Our mission is to empower people to engage in everyday activities through personalized and medically necessary mobility products and services. From manual and powered wheelchairs to critical medical supplies, we help thousands live more independently.

As a leader in the industry, we recognize that the strength of our diverse workforce contributes to our success. We are committed to fostering an inclusive environment that values communication, active listening, and continuous development. Join us and be part of a company that is dedicated to making a positive impact while supporting the growth and well-being of our employees.

We are looking for a Customer Care Coordinator to deliver outstanding service and support to our clients. In this position, you will accurately and efficiently process orders while ensuring that our customers receive the highest level of care and professionalism. Your role will directly enhance the experience of our clients as they navigate the complexities of medical equipment and services.

• Handle incoming calls and inquiries with timely and professional assistance.
• Efficiently process new order intakes, ensuring accuracy and rapid turnaround.
• Schedule evaluations and equipment adjustments in collaboration with referrals and clients.
• Upload order files for ATPs (Assistive Technology Professionals) to facilitate timely evaluations.
• Review and collect necessary order documents such as Functional Mobility Evaluations (FMEs) and Letters of Medical Necessity (LMNs).
• Provide real-time updates to the team on order processing statuses.
• Coordinate and track equipment deliveries to ensure they meet deadlines.
• Communicate with clients regarding coverage, deductibles, and financial responsibilities.
• Research related equipment via vendor resources.
• Collect and process payments for out-of-pocket expenses.
• Reconcile deliveries and prepare orders for billing.
• Follow up with clients to obtain necessary medical documents when required.
• Provide monthly delivery forecasts for effective planning and execution.
• Manage physical mailouts, including no-contact letters and delivery paperwork copies.
• Maintain effective communication with healthcare providers for smooth service.
• Perform additional duties as required to support team success.

• Required: High School diploma/GED (Associate's degree preferred).
• Experience: Minimum of 3 years of relevant experience in a fast‑paced office or customer service environment.
• Strong customer service orientation focused on providing positive, solutions‑driven experiences.
• Proficiency in Microsoft Office Suite and other productivity tools.
• Able to thrive in a fast‑paced environment while managing multiple tasks and deadlines.
• Exceptional communication skills
  , both written and verbal, emphasizing active listening and clarity.
• Quick problem‑solving abilities, capable of assessing situations and making sound, independent decisions.

• Ability to meet essential functions of the position, with reasonable accommodations as needed.
• Prolonged periods of desk work and computer use.
• Availability to work overtime as necessary to meet business demands.

At Numotion
, we offer a competitive compensation package
, which includes:

• Medical, dental, and vision insurance
• 401k with employer match
• Short‑ and long‑term disability benefits
• Life insurance
• A vibrant and inclusive work culture that promotes growth and teamwork

We are dedicated to building a diverse workforce that reflects the communities we serve and uphold a strict policy against discrimination based on ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital status, or veteran status. As a drug‑free workplace
, candidates must successfully pass a drug test before employment.

Apply today to join Numotion and contribute to a company that is changing lives for the better!