Guest Service Representative

The Front Desk Agent is responsible for providing exceptional guest service while creating a welcoming and positive experience for all guests. This position serves as the first point of contact for guests and is responsible for handling check‑ins, check‑outs, reservations, guest requests, and resolving concerns in a professional and timely manner.

• Welcome guests and provide outstanding customer service.
• Process guest check‑ins and check‑outs accurately and efficiently.
• Answer phone calls, make reservations, and respond to guest inquiries.
• Handle guest concerns and service recovery situations professionally.
• Maintain knowledge of hotel amenities, services, and local attractions.
• Process payments and balance cash and credit transactions.
• Assist with daily hotel operations and administrative tasks as assigned.
• Maintain a clean, organized, and professional front desk area.
• Follow all Marriott brand standards, hotel policies, and safety procedures.

• Previous customer service or hospitality experience preferred.
• Strong communication and problem‑solving skills.
• Ability to work flexible schedules, including weekends and holidays.
• Basic computer skills and ability to learn hotel management systems.
• Professional appearance and positive attitude.

This position requires standing for extended periods, multitasking in a fast‑paced environment, and working collaboratively with all hotel departments to ensure an exceptional guest experience.