Service Coordinator Scheduling

Category

Customer Care/Customer Service

4555 Highland Meadows Pkwy, Unit D, Windsor, Colorado

Full-Time/Regular

$17.78/HR to $23.11/HR. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location.

Schedules service and repair requests and coordinates the timely provision of services.

• Assists customers and technicians with service & repair scheduling, enters and maintains accurate data in order processing system as well as scheduling system.
• Communicates with clients to find the optimal or recommended scheduling availability for their appointment.
• Enters updates into order processing system and scheduling system, ensuring all efforts are made to optimize technician schedules.
• Responds to customer inquiries and requests in a timely manner working with other staff members to increase customer satisfaction and turnaround times.
• Takes responsibility to completely resolve issues without additional transfers and/or de‑escalate customers whenever possible.
• Meets all set productivity and performance standards.
• Participates in Service & Repair initiatives to continuously improve department results.
• Other duties as assigned.
• Utilizes Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission.
• Adheres to employee or customer confidentiality and complies with Numotion’s policies and federal regulations.
• Provides excellent customer service for all internal and external customers of the operations at all times and provides solutions for customer concerns, continually focusing on customer service as our top priority.

• High school diploma or general education degree (GED) or equivalent combination of experience and education.

• Minimum one year of customer service experience.
• Strong communication skills, both written and verbal.
• Strong listening, organization and priority setting skills.
• Ability to work in a fast‑paced environment and juggle multiple priorities.
• Ability to think quickly, assess a situation and make a sound decision.
• Ability to provide best‑in‑class customer service.
• Working knowledge of service order processing experience.
• Knowledge of complex rehab equipment and products.
• Prior experience working in durable medical equipment industry.
• Demonstration of exceptional interpersonal and problem‑solving skills both internally and externally with customers.
• Knowledge of MS Word, Excel, PowerPoint, and Outlook.

• Frequent use of hands, wrists, fingers associated with computer equipment.
• Prolonged periods of time working at a desk and/or on a computer.
• Occasionally move and reach with arms and hands.
• Ability to communicate effectively.
• Ability to work overtime as needed.

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short‑term and long‑term disability, a 401(k), and life insurance. Numotion is an equal‑opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status.

Numotion is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.