Landscape Yard Customer Service Associate

Ewing Outdoor Supply

3501

E. Prospect Rd.

Fort Collins, CO 80525

Pay rate: $18.00 - $20.00/hr DOE

Ewing Outdoor Supply is looking for a Landscape Materials Yard Customer Service Professional to provide excellent customer service at our Fort Collins, CO location. The ability to learn the POS (point of sale) system is a must, as well as the ability to identify products and extend a top level customer experience. You will be provided all the training you need to be successful, so we are looking for a committed teammate with an interest in growth opportunities, who can hustle and be a great team fit.

The branch manager and his team are proud and excited to bring the 104-year history and great family‑owned culture of Ewing Outdoor Supply to this market and we need a high level customer service professional to help us do that.

• Go the extra mile to engage customers
• Greet and direct customers
• Provide accurate information (e.g., product features, pricing and after-sales services)
• Answer customers' questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with your team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services
• Deliver a wide variety of items to different addresses and through different routes
• Follow routes and time schedule
• Load, unload, prepare, inspect and operate a delivery vehicle
• Ask for feedback on provided services and resolve clients' complaints
• Inform customers about new products and services
• Follow DOT regulations and safety standards

• Prior Outdoor Supply Industry Experience
• Must be comfortable working most of your shift on your feet and performing repetitive physical tasks, such as stooping, squatting, and lifting items above your head
• Must be comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicle
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Basic math skills
• Be able to lift 50-70 pounds
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments
• Valid driver's license
• Excellent organizational and time management skills
• Good driving record with no traffic violations
• Heavy equipment/loader experience

• Bilingual (Spanish & English)
• Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate)
• Proven work experience as a Customer Service Associate, Sales Associate, or similar role
• Knowledge of inventory stocking procedures

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• Profit Sharing

We have the 4 C's that make your job a career!

Career Development – To invest in your personal and professional growth, we offer a variety of training resources.

Compensation – We offer competitive market wages, great benefits, PTO & bonus potential!

Culture – We are family‑owned, which gives us a unique culture, and we have fun with everything we do!

Care – We care about all our employees because we would not be where we are now (over 100 years) if it weren't for you!