Information Technology Systems Administrator; ASA)

Hiring Range

The hiring range for this position is $65,462 - $72,008 per year, depending on skills and qualifications.

Generally, Monday-Friday; and, after-hours meetings, problem resolution & on-call as necessary

As a member of the town’s Information Technology (IT) Department, the Application Systems Administrator will provide exceptional, service-focused, and reliable customer service and communication in handling service requests, incidents, changes, and releases. The Applications Systems Administrator works under the general supervision of the IT Operations Supervisor and in collaboration with the IT Department Team Members.

The Application Systems Administrator is required to perform work in a manner consistent with and exemplary of the town’s PRIDE philosophy and the town’s Equal Employment Opportunity policy.

The Application Systems Administrator works under the direct supervision of the IT Operations Supervisor to carry out assigned duties, functions, roles, and projects in both routine and complex circumstances.

The Application Systems Administrator is assigned specific assignments, job duties, scope, authority, responsibility, roles, and requirements as determined by the town, department, and pursuant to laws, regulations, and practices. Individuals in this position must be able to successfully perform, be responsible for, and/or assist in the fulfillment of many job functions and duties, with or without reasonable accommodation.

The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all-inclusive:

• Provide technical support, system configuration, integration, change management, testing, implementation, performance tuning, and overall application management to all enterprise applications
• Assist in designing, scripting, testing, debugging, and documenting applications
• Use troubleshooting skills and problem management to diagnose issues
• Perform application releases to the production environment following change management procedures
• Create reports and write queries in support of business teams
• Manage, triage, and prioritize incoming user support requests, including operational issues, technical defects, data problems, and data reporting issues
• Collaborate with Systems Administrator and IT Operations Supervisor to assist with Enterprise Resource Planning (ERP), automation/efficiency opportunities, and deliver quality services to customers
• Effectively communicate with all stakeholders and vendors to assess needs, describe changes, manage projects, and maintain budgets
• Maintain and cultivate Customer Relationship Management
• Record and maintain licensing compliance tracking and accounting
• Train users and peers to ensure adequate knowledge distribution
• Regularly perform security audits of town security parameters

Depending on organizational need, additional duties may include the following:

• The Application Systems Administrator position participates in the Shared Fleet Vehicle Program, which requires an annual motor vehicle record check
• Perform research as directed, such as discovering new technology or tools, market research, etc.
• Perform related duties as established by law/ordinance or reasonably directed by the town
• Assist other town departments/divisions, as necessary
• May participate in town employee committees, projects or assignments as required
• Other duties, projects, initiatives, and activities assigned by the IT Operations Supervisor, IT Manager, Town Manager, and Department Heads

• Minimum of five (5) years of progressively responsible work experience in the management of Applications
• 2 years of…