Vendor Operations Associate — Hybrid, Entry-Level

Location: Windsor, CT (Hybrid – Mon–Thurs onsite, Fri remote)

Address: 1 Griffin Rd North, Suite 4C, Windsor, CT 06095

Pay Rate: $18–19/hr

Contract Length: 6 months (with potential for extension)

Overview

We are seeking a detail-oriented and motivated Vendor Relations Clerk I to join a fast-paced operations team. This is a great entry-level opportunity for someone looking to build experience in operations, logistics, or vendor coordination while gaining exposure to a high-volume, collaborative environment.

In this role, you’ll play a key part in keeping day-to-day repair and service operations running smoothly—serving as a central point of coordination between customers, vendors, and internal teams.

What You’ll Be Doing

• Coordinate vendor services by receiving customer requests and ensuring timely completion of repairs or equipment needs
• Track and manage incoming issues in internal systems, following up with vendors and clients to meet deadlines
• Provide consistent, accurate updates to customers and internal stakeholders
• Troubleshoot day-to-day operational issues and partner with internal teams to resolve them efficiently
• Review vendor quotes and determine next steps, including coordinating services or ordering necessary parts
• Ensure accuracy of work orders for reporting and billing purposes
• Monitor team inboxes and systems for new or escalated requests
• Maintain and manage orders within your assigned territory to meet team metrics and service expectations
• Identify opportunities for process improvement and support implementation of more efficient workflows
• Collaborate with external partners, vendors, and cross-functional teams to resolve operational challenges
• Assist with onboarding new vendors and supporting ongoing vendor relationships

What We’re Looking For

• High school diploma or GED required
• No prior experience required – strong entry-level opportunity
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks in a fast-paced, high-volume environment
• Clear communication skills and a customer-focused mindset
• Comfortable working with systems, data entry, and basic administrative tasks
• Hybrid schedule (4 days onsite, 1 day remote)
• Primarily desk-based with frequent computer use
• Occasional light physical activity (handling items under 30 lbs rarely)
• Exposure to operational environments is minimal

Why This Role?

• Great “foot-in-the-door” opportunity with strong growth potential
• Exposure to operations, vendor management, and logistics
• Fast-paced environment where you can build problem-solving and coordination skills
• Hybrid flexibility with a consistent team environment