Vendor Relations Clerk

Job Details

Job Location:

Windsor, CT 06095

Salary Range: $18.00 - $20.00 Hourly

Reporting to the Vendor Relations Supervisor or Manager, the Vendor Repairs Coordinator is responsible for managing the day-to-day repair and maintenance process. This role serves as a central point of coordination between customers, vendors, and internal teams to ensure repairs, equipment requests, and vendor services are completed accurately, efficiently, and on time.

• Receive customer repair and equipment requests and coordinate appropriate vendors for completion.
• Log all incoming requests and issues into designated systems and track progress through completion.
• Maintain timely and accurate communication with customers, vendors, and internal partners regarding status updates.
• Monitor vendor performance and address day-to-day vendor-related issues, escalating as needed to ensure timely resolution.
• Review vendor quotes, documentation, and repair details to determine next steps, including approvals, part ordering, and service coordination.
• Validate work orders for accuracy to ensure efficient processing, proper billing, and reliable reporting.
• Monitor team email inboxes and systems for new, urgent, or escalated requests and assist with coverage as needed.
• Manage assigned territory workload to meet individual and team performance metrics while maintaining high data accuracy.
• Review current processes to identify opportunities for efficiency, accuracy, and continuous improvement.
• Collaborate with internal departments, vendors, and third-party partners to resolve operational issues.
• Assist with developing and implementing process improvements related to vendor coordination and repair workflows.
• Support the onboarding process for new vendors as required.

This position has no supervisory responsibilities.

• High School Diploma or GED (accredited) required.

• None required.

• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and follow up on deadlines.
• Effective written and verbal communication skills.
• Comfortable working in computer-based systems and email platforms.
• Ability to collaborate across teams and work independently when needed.

• Primarily a hybrid office environment.
• Regular use of computers, keyboards, and office systems throughout the workday.
• Occasional handling of light objects (less than 30 pounds).
• Rare exposure to physical or environmental hazards.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.