Manager, Customer Solutions

Chromalloy is a global engineering & solutions company. We are a leading provider of aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines. We develop, manufacture and repair critical turbine components for a range of engine platforms. Our solutions support the engines running the aerospace, energy and defense industries around the world.

• Lead and develop the Customer Solutions team; set expectations, coach performance, and build capability
• Own the customer relationship and elevate the “voice of the customer” across the business
• Drive fast, accurate communication and issue resolution—especially in high-visibility situations
• Lead escape/crisis management when delivery or quality impacts customers, with timely updates and action plans
• Standardize best practices, reporting, performance reviews, and quarterly business reviews
• Identify and implement process improvements to increase efficiency and customer satisfaction
• Partner with Sales/BD on quoting, pricing inputs, profitability and capability analysis
• Ensure compliance with contractual obligations and export control regulations

• Bachelor’s degree preferred (or equivalent experience)
• 5+ years’ relevant experience; strong preference for aerospace or highly regulated industry
• Proven people leader with strong professional presence and executive-level communication
• High sense of urgency, sound judgment, and comfort operating in ambiguity

Due to government regulation only US persons (U.S. citizen, U.S. naturalized citizen, U.S. permanent resident, holder of U.S. approved political asylee or refugee status) may be considered for this role.

Chromalloy participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Any offer of employment will also be conditioned upon the successful completion of a background investigation and drug screen in accordance with company policy and applicable federal and state regulations.

Chromalloy is an equal opportunity employer - vets/disabled.

In the United States, if you need a reasonable accommodation for the online application process due to a disability, please contact: