RFP Governance Manager

About the Role

An RFP Governance Manager supports the Retirement RFP Team by overseeing the operational administration and data management of proposal operations, partnering closely with the RFP Director to define and execute strategy for data management and reporting, and ensuring strong governance across RFP tools, content, and processes.

• Serve as Super User and administrator for the RFP automation platform (Responsive), driving adoption and best practice usage.
• Lead and manage Database Specialist, RFP Administration, and Metrics Reporting resources, ensuring alignment to team priorities.
• Establish and execute data governance strategy in partnership with the RFP Director, including oversight of reporting frameworks and KPIs.
• Collaborate with SMEs and Consultant Relations to define and maintain a cadence for content updates and reviews to ensure data accuracy.
• Drive adoption of automated content review workflows to support proactive and timely content maintenance.
• Conduct content audits to assess health, usability, and effectiveness of the content library, including identifying duplicate or stale content.
• Develop new RFP content, translating complex or technical information into clear, concise, and compelling responses.
• Analyze win/loss data and marketing materials to identify trends, share insights, and recommend strategies for continuous improvement.
• Perform formatting, proofreading, and editing to ensure proposals meet high-quality standards and align with company branding.
• Identify and implement process improvements, contributing to the development and rollout of best practices.
• Create and deliver training on RFP tools, processes, and proposal best practice standards.
• Establish and maintain comprehensive documentation of RFP processes and operational procedures.
• Partner with Retirement leadership to define KPIs and oversee reporting execution.
• Monitor industry trends and regulatory changes to ensure proposal content and processes remain current and compliant.
• Coordinate cross‑functional initiatives with Legal, Compliance, Marketing, Technology, and other stakeholders.
• Serve as an escalation point for complex RFP issues, providing guidance and resolution.
• Support business development by collaborating with sales, product, and client service teams on strategic opportunities.
• Champion innovation by evaluating and recommending new tools, technologies, and methodologies.
• Ensure strong data security and confidentiality practices across all proposal and client information.
• Oversee administration of the Voya Fleet Management program in accordance with defined standards.
• Mentor and develop team members through coaching and feedback.
• Perform other duties as assigned.

• Bachelor’s degree or equivalent experience.
• Strong research, decision‑making, and organizational skills.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Self‑starter with the ability to prioritize and manage multiple workloads independently.
• Proficiency in Microsoft Office 365 (advanced user capabilities).

• 7+ years of RFP or sales proposal experience.
• Leadership or people‑management experience.
• Understanding of the retirement industry and Voya products and services.
• Experience with proposal automation tools, particularly Responsive.
• Advanced formatting, editing, and proofreading expertise.

Annual base salary range: $97,320 – $121,650 USD. Additional incentive opportunities are available based on performance.

Voya Financial is an equal‑opportunity employer. We provide equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Voya is committed to the inclusion of all qualified individuals. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please request accommodations.