Senior Process Transformation Lead

Overview

Are you a bold, strategic thinker who thrives on turning complexity into clarity? Do you have a passion for reimagining how organizations operate and a track record of driving transformational change at scale? If so, this is your opportunity to shape the future of operational excellence at a global level.

As the Senior Process Transformation Lead
, you will be at the forefront of redefining how we operate — end-to-end. This is a high-impact, high-visibility leadership role where you will architect and drive large-scale transformation initiatives across Lines of Business, Integrated Platforms, and Global Functions. You will bridge strategy and execution, working with senior stakeholders to design smarter, faster, and more resilient operating models that deliver real, measurable results.

• Lead enterprise-wide transformation initiatives by defining scope, objectives, and roadmaps that align with strategic business priorities across global and local markets
• Design and implement end-to-end operating models that drive efficiency, compliance, and service differentiation while meeting the needs of diverse stakeholders across property & casualty and specialty insurance lines of business
• Champion process innovation and digital adoption, including the integration of GenAI and emerging technologies, to enhance productivity and deliver measurable business impact
• Apply structured project management methodologies to plan, execute, and monitor transformation projects, ensuring delivery on time, within scope, and on budget across complex, cross-functional teams
• Collaborate with senior leadership across Lines of Business, Integrated Platforms, and Global Functions to align transformation efforts with organizational goals
• Drive operational rigor by establishing governance frameworks, performance metrics, and continuous improvement mechanisms
• Build and develop capability within teams by embedding best practices in process design, change management, and operational excellence
• Facilitate stakeholder engagement and change management to ensure successful adoption of new operating models and ways of working
• Identify and mitigate transformation risks, proactively addressing barriers to change and ensuring delivery within agreed timelines and budgets
• Translate complex business challenges into clear, actionable transformation strategies that resonate with both technical and non-technical audiences
• Lead and facilitate process transformation workshops, initiatives, and projects, driving alignment and momentum across cross-functional teams and senior stakeholders
• Leverage prior experience within property & casualty and specialty insurance environments to help drive delivery of strategic projects across process, systems, and data domains

The Operational Model Excellence (OMEX) team is a global transformation function dedicated to evolving end-to-end operational models across Lines of Business (LoBs), Integrated Platforms (IP), and Global Functions. With a mission rooted in driving operational rigor, user relief, and capability building, the team works at the intersection of people, processes, systems, and data — all within a unified framework.

OMEX leads business transformation and strategic change initiatives that enhance efficiency, compliance, and service differentiation. The team designs and implements end-to-end operating models that balance local market needs with global consistency, while championing innovation and digital adoption — including GenAI — to improve productivity and deliver measurable business impact. Joining OMEX means being part of a forward-thinking, collaborative team that is shaping the future of how the organization operates at a global scale.

You are a seasoned transformation leader who combines strategic vision with hands-on execution. You are energized by complexity, comfortable navigating ambiguity, and skilled at bringing diverse teams and stakeholders on a shared journey of change. You lead with curiosity, empathy, and a relentless focus on outcomes — and you know how to inspire others to do the same.

• Prove…